Modifying the port number on the BMC AR system server

This topic provides steps for modifying the AR Port number used by BMC AR System Server (Cloud Portal and Database). For more information about ports to map to when working with the BMC products in the BMC Cloud Lifecycle Management solution, see Port-mappings.

See the following steps for modifying the AR Port number:

• Step 1: Modifying the port number on the BMC Remedy AR Server
• Step 2: Updating the new AR Server port number on the Platform Manager
• Step 3: Updating the new AR Server port number on the Atrium Web Registry
• Step 4: Updating the new AR Server port number on the mid-tier AR Server
• Step 5: Updating the new AR Server port number on the BMC Server Automation Console

Step 1: Modifying the port number on the BMC Remedy AR Server

1. Log on to the BMC Remedy AR Server.

2. Navigate to the installation folder of the BMC Remedy AR System server.

   Success

   Tip

   • On Microsoft Windows, installation path is typically C:\Program Files\BMC Software\ARSystem\.
   • On Linux, installation path is typically  /opt/bmc/ARSystem/.

3. Edit the ar.conf, EmailDaemon.properties, and pluginsvr_config.xml files in the BMC Remedy AR System installation folder. The path to each file and steps to edit the files are provided in the following table:

   Path	File name	Steps to update the file
   <AR_System_installation_folder_path>/conf/	ar.conf	Append the following strings to the file: TCD-Specific-Port: <port_number>  Register-With-Portmapper: T <port_number> is
   <AR_System_installation_folder_path>/AREmail/	EmailDaemon.properties	com.bmc.arsys.emaildaemon.<ar_server_hostname>.TCP=<port_number>
   <AR_System_installation_folder_path>/pluginsvr/	pluginsvr_config.xml	Add the port number within the <server_port> XML tag, as displayed below: <server_port> <port_number> </server_port>
   <AR_System_installation_folder_path>/	ARSystemInstalledConfiguration.xml	Add the port number within the <BMC_AR_PORT> XML tag, as displayed below: <property>       <name>BMC_AR_PORT</name>       <value><port_number></value> </property>

   Warning

   Note

   If there are any secondary BMC Remedy AR Servers in the same server group, perform this step for those servers as well.

Step 2: Updating the new AR Server port number on the Platform Manager

1. Log on to the Platform Manager server.

2. Navigate to the installation folder of the PlatformManager.

   Success

   Tip

   • On Microsoft Windows, installation path is typically C:\Program Files\BMC Software\BMCCloudLifeCycleManagement.
   • On Linux, installation path is typically /opt/bmc/BMCCloudLifeCycleManagement.

3. Edit the cloudservices.json file. The path to the file and steps to edit the file is provided in the following table:

   Path	File name	Steps to update the file
   <Platform_manager_Installation_folder>\configuration\	cloudservices.json	Perform a search for the following strings, which are in bold, and set the desired port number: Enterprise Database(AR) Port: You will typically find one instance of this string. Database(AR) Server Port: You will typically find two instances of this string. Enterprise Database(AR) Port: You will typically find one instance of this string. Database(AR) Server Port : You will typically find two instances of this string.

Step 3: Updating the new AR Server port number on the Atrium Web Registry

1. Log on to the Atrium Web Registry Server.

2. Navigate to the installation folder of the Atrium Web Registry.

   Success

   Tip

   • On Microsoft Windows, installation path is typically C:\Program Files\BMC Software\Atrium Web Registry\.
   • On Linux, installation path is typically /opt/bmc/AtriumWebRegistry/.

3. Edit the AtriumProperties.xml and cmdbws.properties files. The path to each file and steps to edit the files are provided in the following table:

   Path	File name	Steps to update the file
   <AWR_Installation_Directory>\wsc\atriumws81\conf\	AtriumProperties.xml	Set the AR Server Port number.
   <AWR_Installation_Directory>\wsc\cmdbws\	cmdbws.properties	Set the desired AR Server Port number.

Step 4: Updating the new AR Server port number on the mid-tier AR Server

1. Log on to the mid-tier AR server configuration tool by entering the following URL:
   https://<Mid_Tier_hostname>:<port>/arsys/shared/config/config.jsp
   
2. Edit the AR Server port to the new port number.

Step 5: Updating the new AR Server port number on the BMC Server Automation Console

1. Open the BMC Server Automation Console.
2. From the Configuration menu, select Atrium Integration > Configuration.
3. In AR/CMDB Configuration tab, change the CMDB Port field.
4. Click Test Connection to verify the connection.
5. If the connection was successful, click Save. Otherwise, troubleshoot the connection issues on the BMC Remedy AR System & IT Service Management Suite host and retest the connection.