Giving end users more control over services

From the Configuration workspace, cloud administrators can allow end users to transfer ownership of a service and request a service on behalf of another user. However, end users can then transfer ownership of the service or request a service on behalf of another user from the End User Portal or My Cloud Services console only.

To allow end users to transfer ownership of a service

1. From the Administration Console, click the vertical Workspaces menu and select Configuration.
2. On the Console Preferences tab.
3. Under End User Console Configuration, select Enable next to Transfer of Ownership (Within Tenant).
4. To allow end users to transfer ownership outside of the tenant they belong to, select Allow Across All Tenants.
5. Click Save.

After you save the settings, users can transfer ownership in the My Cloud Services console as outlined in Requesting-cloud-services and Managing-the-team-for-a-service.

The following BMC Communities video (3:27) describes how you can allow end users to transfer ownership of service:

https://youtu.be/d2cbit1rQfQ

To allow end users to request a service on behalf of another user

1. From the Administration Console, click the vertical Workspaces menu and select Configuration.
2. On the Console Preferences tab.
3. Under End User Console Configuration, select Enable next to Request on Behalf (Within Tenant).
4. To allow end users to request on behalf of users outside of the tenant they belong to, select Allow Across All Tenants.
5. Click Save.

After you save the settings, users can request a service on behalf of another user in the My Cloud Services console as described in Requesting-cloud-services.

The following BMC Communities video (3:09) describes how allow end users to request a service on behalf of another user:

https://youtu.be/i8CVm-Igtu4