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Configuring BMC Remedy AR System Server for HA

This topic describes post-upgrade configuration information for the AR System server. These instructions apply only to high-availability (HA) environments. For 4.x, you need to configure BMC AR System - Cloud Portal and Database server.

  

It contains the following information:

Note

If you are using the aliasing method in /etc/hosts, you do not need to configure the load balancer for the E-AR server. Simply remove the load-balancer alias from /etc/hosts.

Configuring a load balancer for Enterprise AR System server

To reconfigure load balancer settings on the Enterprise AR System server and Cloud Database hosts after upgrading to 4.x, perform the following steps:

  1. From the <AR System server installation directory>/Conf folder, open the ar.conf configuration file.
  2. Set the following parameters:
    1. Server-Name to the load balancer name, for example, Server-Name=<LB Host>.
    2. Server-Connect-Name with local host name, for example, Server-Connect-Name=<AR System Server host name ( local host)>.
  3. Save the ar.conf configuration file and restart the BMC Remedy Action Request System Server service on both hosts.

Configuring BMC Remedy AR System email

To configure the AR System email, see Controlling-BMC-Remedy-AR-System-through-email in the AR System 8.1 documentation.

Where to go next

Configuring-BMC-Server-Automation

 

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