Skip to Content
Information
Unsupported content This version of the product has reached end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

Defined options do not appear as choices in a service request

If one or more option choices created by the cloud administrator do not appear when you make a service request, clear your browser's cache and try again.

This situation occurs when users view the same requestable offering more than once during the day, and between views, the cloud administrator adds new options. The users cannot see the new options until their browser cache is cleared. This happens automatically by the next day, or users can clear their cache manually to see the options immediately.

Cloud administrators can change this behavior by changing the value of the HTMLCacheMaxage parameter in the Data Visualization Definition form under the definition name CMU:CAI:OptionsConfiguration. The default value is 86400 seconds. However, changing this parameter might result in performance issues.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Cloud Lifecycle Management 4.5