Verifying Cloud Database Extensions installation

You can verify that the Cloud Database Extensions were installed successfully by using the following procedures.

To review installation log files

  1. If you just completed the installation and the installer prompts you to view the installation log, perform the following steps:
    1. Click View Log.
    2. Check the log file for SEVERE errors and import failures.
    3. Skip to step 4.
  2. Log on to the server that hosts BMC Remedy AR System – Cloud Database.

  3. Navigate to each directory listed in the following table and check the specified log files for the errors described in the "Action" column.
     Within the path names specified in the table:
     • On Microsoft Windows, <installPath> is C:\Program Files\BMC Software\BMCCloudLifeCycleManagement.
     • On Linux, <installPath> is /opt/bmc/BMCCloudLifeCycleManagement.

    Directory

    Log file

    Action

    Windows:
    C:\Windows\Temp

    Linux:
    /tmp

    bmcclm_install_log.txt

    Verify that no SEVERE errors are reported in the log file.

    Windows:
    <installPath>\logs

    Linux:
    <installPath>/logs

    BMCCLMPrivateExtensionPostInstallInstallationTask.log
    BMCCloudLifeCycleManagementPreInstallInstallationTask.log
    PrivateExtensionsApplicationDependencyTask.log

    Verify that no import failures are reported in the log file.

    Windows:
    <installPath>\Cloud_DB\privateextensions\Logs

    Linux:
    <installPath>/Cloud_DB/privateextensions/Logs

    BMCCMDBExtensionLoader.log

    Verify that no import failures are reported in the log file.

    Windows:
    <installPath>\Cloud_DB\publicextensions\Logs

    Linux:
    <installPath>/Cloud_DB/publicextensions/Logs

    BMCCMDBExtensionLoader.log

    Verify that no import failures are reported in the log file.

  4. If no errors were reported, the installation was successful. If errors were reported, verify the entries in the SHARE:Application_Properties form.

To verify entries in the SHARE:Application_Properties form

  1. In a web browser, enter the following URL:
    http://<hostName>:8080/arsys/forms/<serverName>/SHARE:Application_Properties

    Within the URL:
    • <hostName> represents the fully qualified name of the server that hosts BMC Remedy AR System – Cloud Database.
    • <serverName> represents the name of the server that hosts BMC Remedy AR System – Cloud Database.
  2. Log on with the default user name, Demo, which does not require a password.
  3. Click New Search.
  4. Fill in the following fields:
    • Property Name: Enter Name.
    • Property Value: Enter BMC.
  5. Click Search.
     A list of properties that match the search criteria is displayed.

  6. Verify that the following entries appear in the search results:

    Name

    Identifier

    BMC Cloud Service Management - Public Schema Extension

    OI-7ABB6FBDA7D84A12A333BFD07CF5E876

    BMC Cloud Service Management - Permission

    OI-C3F280845B8A4C698EA3BE82A5B72AD5

    BMC Cloud Service Management - Private Schema Extension

    OI-CE702A448C7F41839E5ABAA9ACCA44B2

    BMC Cloud Service Management - Private Artifacts

    OI-4E13169F28FF40CCB77F60D3ACE527FC


  7. If the form does not contain the required entries, contact BMC Customer Support.