Integrating with BMC IT service management applications

BMC Client Management allows for data exchange between BMC Client Management and IT service management applications, such as Remedy ITSM, BMC Helix Remedyforce, BMC Track-it! and BMC FootPrints Service Core. Whenever a specific event is generated in BMC Client Management, a notification is sent to the target application to create an incident ticket. This allows the administrators of the target application to follow up on the progress of these events.

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This section explains how to define and set up external integration and track events in BMC Client Management with BMC Helix Remedyforce, BMC FootPrints, and Remedy with Smart IT.

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