Integrating with BMC Helix Digital Workplace
BMC Client Management integrates with
to offer different services through operational rules and mobile commands created in BMC Client Management. Service administrators use the BMC Client Management connector in
workflows to invoke the services exposed to the application by using web services. All the operational rules created in the BMC Client Management are automatically exposed to
as out-of-the-box services.
For more information about integrating with
, and BMC Client Management connectors, see Integrating BMC Digital Workplace Catalog with BMC Client Management and BMC Client Management connectors in the
online documentation.
Product | Persona | Task No. | Task | Reference |
|---|---|---|---|---|
BMC Client Management | BMC Client Management administrator | 1. | Configure the web services module on the BMC Client Management master server. | |
BMC Client Management administrator | 2. | Configure an account that has Write permission on the master server. | ||
BMC Client Management administrator | 3. | Create the operational rules that you want to expose as services to . | ||
BMC Client Management administrator | 4. | Create the mobile commands that you want to expose as services to . | ||
administrator | 5. | Create and configure a connection with BMC Client Management in .
| ||
administrator | 6. | Select and import the operational rules from BMC Client Management into . These imported operational rules are configured in to be offered as services in . | ||
administrator | 7. | For each service, create a catalog profile, attach workflow, and build the service questionnaire. | ||
End user | 8. | Request a service in . |
After the workflow is invoked, the service status is set as Work in progress. After the service request is fulfilled (operational rule or mobile command deployed), the service request status is updated to Closed. Go the BMC Client Management console and check if the rule is assigned to the device.