Use case: Service Level Agreements
Overview
Service Level Agreements (SLAs) are the targeted timelines that are specified to remediate missing patches and vulnerabilities. The Automation Console Dashboard displays the total number of assets with their specified SLAs so that you can prioritize your remediation and patch management processes accordingly. By default, the warning thresholds are set to 80% of the deadline period.
How to update SLAs?
- Navigate to Configuration > Manage SLA page.
- Update the values in the Deadline (Days) and Warning Threshold (Days) fields as required.
- Click Save.
For more information, see Working-with-Service-Level-Agreements.
How are Risk scores and severity levels mapped?
The vendor severity levels and the patch risk scores (severity levels) are mapped in Automation Console as per the below table:
Risk Score (Severity) | Windows | Red Hat Enterprise Linux (Errata Severity) |
|---|---|---|
5 - Critical | Critical | Critical |
4 - High | Important | Important |
3 - Medium | Moderate | Moderate |
2 - Low | Low | Low |
1 - Information | - | - |
0 - Unknown | Unknown | No severity specified. |