TrueSight Smart Reporting for Server Automation 21.02

All versions

TrueSight Smart Reporting for Server Automation is a reporting solution for TrueSight Server Automation. This solution uses the following products:

  • TrueSight Server Automation - Data Warehouse
  • TrueSight Smart Reporting - Platform
Release notes and notices
updated 11 Mar
This section provides information about what is new or changed in TrueSight Smart Reporting for Server Automation, including urgent issues, documentation updates, feature packs, and fix packs.




March 12, 202121.02 enhancements

Lists the enhancements introduced in TrueSight Smart Reporting for Server Automation version 21.02.


  • To stay informed of changes to this list, click the  icon on the top of this page.
  • Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

     Click here to see the steps.

    The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

    Creating PDF and Word exports

    You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

    To export to PDF or Word

    1. From the Tools menu in the upper-right, select a format:
      • Export to Word to export the current page to Word format
      • Export to PDF to export the current page or a set of pages to PDF
    2. If exporting to PDF, select what you want to export:
      • Only this page to export the current page
      • This page and its children to export a set of pages
      For example, selecting This page and its children from the home page exports the entire space to PDF.


Related topics

Known and corrected issues

Getting started






Concepts, architecture, deployment, planning, and system requirements.



Information about installing the product.



Information about upgrading the product.



Issues resolution, error messages, logs, and contacting Support.



Interface descriptions, using the product.



Security, system administration, maintenance.
What's new?

TrueSight Server Automation - Data Warehouse 21.02 offers the following key features and enhancements:

Integration with Remedy Single Sign-On

TrueSight Server Automation - Data Warehouse now supports Remedy Single Sign-On authentication. This authentication enables you to log in and authenticate only once. For the subsequent logins, you do not need to enter user credentials again because the same session credentials from the first login are used. For more information, see Remedy Single Sign-On authentication.

Changes to the reports access management

You can now use the roles and reporting authorizations defined in TrueSight Server Automation to grant access for viewing and managing reports. The existing method of granting access based on the user_roles.csv file is deprecated. For detailed information about these changes, see Changes to the reports access management.

Component version updates

With this release, the version of the following components is updated to 21.02:

  • Authentication Server
  • Reporting content
  • TrueSight Server Automation - Data Warehouse

TrueSight Server Automation - Data Warehouse 21.02 supports:

  • TrueSight Server Automation 20.02 or later
  • TrueSight Smart Reporting - Platform 20.02.02

For more information about the version compatibility of these products, see Compatibility matrix.

Third-party software updates

The following third-party software is shipped with this version of TrueSight Server Automation - Data Warehouse:

  • AdoptOpenJDK
  • Apache Tomcat web server

Frequently asked questions and other information


The following BMC sites provide information outside of the TrueSight Server Automation - Data Warehouse documentation that you might find helpful: 

  • BMC Communities, Server Automation community 
  • BMC Support Knowledge Base, search filtered by Server Automation
  • BMC Support Knowledge Base
  • BMC Global Services
  • BMCtv, to view videos about TrueSight products and other BMC solutions



This topic describes and links to PDFs and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.


You can create a custom PDF for a specific topic, a topic and its children, or a group of topics with a specific label. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.

Ready-made PDF of this space

The following table provides a ready-made PDF that contains a snapshot of the content in this space. Although this PDF contains all topics, the content of some topics is better suited for online viewing.

Ready-made PDF


The following table lists topics that contain videos, which supplement or replace the text-based documentation. You can access these videos and others in the  TrueSight Smart Reporting for Server Automation - How-to videos playlist  on YouTube.

Use caseTopic

Setting up the databases for TrueSight Server Automation - Data Warehouse


Configuring TrueSight Server Automation - Data Warehouse


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