Unable to log in to TrueSight Smart Reporting - Platform

This page provides information about scenarios and their solutions when you might not be able to log in to TrueSight Smart Reporting - Platform.

Password is incorrect 

If you try to log in to TrueSight Smart Reporting - Platform with an incorrect password for ten or more times consecutively, you get locked out and you cannot log in.

Solution

You must reset the password. Do the following:

1. Download the and unzip the ResetAdmin.zip file and save it in the following location:
   <TSSR install directory>/appserver/webapps/ROOT/
2. Go to the <TSSR install directory>/appserver/webapps/ROOT/WEB-INF directory and open the web.xml file.
3. In this file, search the CSRFFilter string.

4. Add the /ResetAdmin.jsp entry as an AllowedEntry parameter as shown here:

   <init-param>

   <param-name>AllowedEntry</param-name>

   <param-value>/info.jsp, /info_threads.jsp, /ResetAdmin.jsp</param-value>

   </init-param>

5. From your browser, go to https://<FQDN of HostName>:<Port>/ResetAdmin.jsp.
6. Enter the user name and the changed password in the ResetAdmin.jsp file. Ensure that your passwords are the same when you enter and then confirm the new password.
7. Click Submit.
8. Restart the TrueSightSmartReporting service.