Troubleshooting
In the event that problems occur when using or administering the TrueSight Presentation Server or TrueSight console, the following topics can help you investigate and resolve issues.
Presentation Server and TrueSight console troubleshooting
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Page Not Found error in the console (BMC TrueSight Presentation Server 11.3.04)
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Error message during a sync operation (BMC TrueSight Presentation Server 11.3.04)
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Error message when the port for elastic search is not free (BMC TrueSight Presentation Server 11.3.04)
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On Linux computers, starting or stopping the Presentation Server service fails for non-root users (BMC TrueSight Presentation Server 11.3.04)
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Troubleshooting startup problems due to port conflicts (BMC TrueSight Presentation Server 11.3.04)
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Unauthorized user error message when logging into the Presentation Server (BMC TrueSight Presentation Server 11.3.04)
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Infrastructure Management server goes into initialization failure state (BMC TrueSight Presentation Server 11.3.04)
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Export function does not work in some browsers (BMC TrueSight Presentation Server 11.3.04)
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Infrastructure Management server cross-launch failed (BMC TrueSight Presentation Server 11.3.04)
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Log file is not created in the default log folder (BMC TrueSight Presentation Server 11.3.04)
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Exceptions are logged after failover in a high-availability deployment (BMC TrueSight Presentation Server 11.3.04)
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Unable to upgrade Presentation Server after changing Remedy Single Sign-On Password (BMC TrueSight Presentation Server 11.3.04)
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Elastic Search data takes time to load (BMC TrueSight Presentation Server 11.3.04)
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Blank page displayed on the console (BMC TrueSight Presentation Server 11.3.04)
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The Infrastructure Management component does not connect with the Presentation Server (BMC TrueSight Presentation Server 11.3.04)
Logs and error messages
Related topics
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Please add the following information in the Troubleshooting materials: 1. The "Working with logs" information "https://docs.bmc.com/docs/display/public/tsps10/Working+with+logs" for TrueSight 11.3 2. The details (i.e. fields, content, etc.) of the individual log files. 3. The details of Error messages of TrueSight "https://docs.bmc.com/docs/display/public/tsps10/Error+messages"
Hi Benson Leung,
Please check the following links for your reference:
For 11.3.01/02/03 (same page for all the three versions):
For 11.3.04:
Please let me know if you need more info. For now, I am marking this discussion as closed.
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