Getting started with solution administration in the TrueSight console

For customers who are upgrading to TrueSight Presentation Server, this getting started topic describes how solution administration differs from TrueSight Infrastructure Management and TrueSight App Visibility Manager. Solution Administrators should read this topic to understand how they can perform tasks differently in the TrueSight console.

Solution administration overview

The TrueSight console provides Solution Administrators with a consolidated interface for performing the following activities:

  • Connecting the TrueSight Presentation Server to its data providers and integrating with other products
  • Setting up data collection and monitoring for IT Operations
  • Administering role-based access control to the data and monitoring features

For authentication of users and tenant management, TrueSight Operations Management integrates out of the box with Remedy Single Sign-on.

What is the Presentation Server?

The TrueSight Presentation Server hosts the web-based TrueSight console functions and consumes data from various TrueSight products to provide a consolidated set of views for monitoring the infrastructure, real and synthetic applications, and capacity planning. In addition to data presentation, the TrueSight Presentation Server performs functions such as role-based access control and data management functions such as storage and persistence.

What is a data provider?

Data providers are BMC products that collect and process the information that enables IT Operations to monitor IT infrastructure and applications. The TrueSight Presentation Server connects to the following data providers:

  • TrueSight Infrastructure Management and PATROL - Events, devices, and performance data
  • TrueSight App Visibility Manager - Active application transactions and performance data
  • Synthetic Transaction Execution Adapter Agent - Generated synthetic application transactions and performance data

Configuration of a data provider includes the following activities:

  • Connecting to the TrueSight Presentation Server
  • Configuring the data provider's components, such as agents, collectors, and servers
  • Setting up data collection so you can feed that data to the TrueSight Presentation Server

What is Remedy Single Sign-On?

Remedy Single Sign-On (Remedy SSO) is an authentication system that enables users to enter their credentials only once for authenticating in a multi-software environment. Upon authentication, users automatically gain access to all applications that are integrated with Remedy SSO. In TrueSight Presentation Server, Remedy SSO supports only the following authentication types:

  • Local
  • SAMLv2
  • Kerberos
  • OpenID
  • Certificate-based

Based on your organization's requirements, you can configure any of the authentication types to authenticate the users for TrueSight product components. To configure and use these authentication types you must do the following:

  • Install the Remedy Single Sign-On server and configure it with an authentication server such as LDAP/AD or SAMLv2.
  • Create the required tenants (realms), user groups, and users on the Remedy Single Sign-On Admin console.
  • Integrate the Remedy Single Sign-On server with the TrueSight Presentation Server during the TrueSight Presentation Server installation or upgrade.


Administrative consoles before and after upgrade

Before TrueSight Presentation Server 10.0, administration of the monitoring systems was performed in the individual product consoles, as follows:

  • TrueSight Infrastructure Management - Administrators used the Central Monitoring Administration, hosted on an Infrastructure Management Server, to download BMC PATROL Agents and Knowledge Modules, download Integration Service hosts, create installation packages, and set up monitoring policies to collect events and performance data from monitored systems.

  • BMC Application Diagnostics - Administrators used the BMC Application Performance Management Console to configure the portal, collectors, and agents, and to set up data collection and SLA rules.
  • BMC Synthetic Monitoring - Administrators used the BMC Application Performance Management Console to configure the BMC Synthetic TEA Agent and set up execution plans and scripts to generate synthetic transactions.
  • Authentication and access control were handled through mechanisms specific to the monitoring systems' architecture and consoles.

After upgrading to TrueSight Operations Management, Solution Administrators will use the TrueSight console for system configuration, data provider configuration, and role-based access control. Security administrators or Solution Administrators will use the Remedy SSO console to define users and tenants.


You still need the Infrastructure Management administrator console to configure events and adapters. For further information, see Infrastructure Management administrator console. Open link However, for accessing all other monitoring features and functionalities it is recommended to use the TrueSight console.

Administrative consoles after upgrade

Migration of system configuration to Presentation Server

System configuration will be migrated to the TrueSight console  as indicated in the following topics:

Migrating component and informationReference

TrueSight App Visibility Manager (formerly BMC Application Diagnostics) policy and configuration files

Preparing for an App Visibility upgrade and checking compatibility Open link

BMC Transaction Management Application Response Time scripts and configurations

Note: Migration from BMC Synthetic Transaction Monitoring 2.6.00 (Borland Silk Performer Synthetic Transaction Monitoring for BMC Software ) is not currently supported.

  Migrating synthetic configurations Open link

TrueSight Infrastructure Management – PATROL Repository

Importing the Infrastructure Management repository Open link

Installing the Repository using TrueSight console Open link

Solution administration functions

The following figure illustrates the major functions of solution administration in the TrueSight console. For information about all configuration tasks, including those not performed in the console, see Administering and  Configuring after installation. Open link

Quick tours

Each quick tour provide a visual overview of these functions and links to how-to information.

Quick tour of security administration functions

Remedy Single Sign-On provides the user account and tenant management capabilities to TrueSight Presentation Server. Solution Administrators create users, user groups, and tenants as realms in the Remedy SSO Admin Console. User Groups are then assigned to Authorization Profiles in the TrueSight console. For more information, see Configuring user authentication for the Presentation Server in Remedy SSO.

The TrueSight console provides role-based access control to data, system features, and features enabled by the data providers. Solution Administrators define roles and authorization profiles that control data access and the users' ability to perform functions. For more information, see Managing users and access control.

How-to links

Managing users and groups (roles) Open link

Adding tenants (realms) Open link

How-to links

Managing authorization profiles Open link

How-to links

Viewing user details Open link

How-to links

Managing roles Open link

How-to links

Creating, editing, and deleting PATROL Agent ACLs Open link

Quick tour of  system configuration and integration configuration

The initial configuration of the TrueSight Presentation Server occurs during installation. After installation, the Solution Administrator connects the data providers to the TrueSight Presentation Server and integrates other components that extend the functionality of the system. For more information, see Configuring after installation Open link  and Integrating. Open link

How-to links

Configuring component products in the Presentation Server Open link

How-to links


Quick tour of administration for common monitoring functions

The TrueSight console provides Dashboards as the common features for enabling IT Operations to monitor your IT infrastructure and critical applications. All users can configure dashboards; however, Solution Administrators or specialists need first to configure the data providers and set up data collection.

How-to links

Getting started with dashboards Open link

Consolidating data views with dashboards Open link

Related topics


Remedy Single Sign-On at-a-glance Open link

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