Updating the configuration of Remedy SSO for the Presentation Server authentication

You must update the recent configuration changes that you made to the Remedy SSO server protocol, port number, and Admin password after installing or upgrading the TrueSight Presentation Server. If not updated, you cannot connect to the Remedy SSO and the user authentication fails. To perform the changes on the TrueSight Presentation Server, log in to the TrueSight console and navigate to the Administration > Remedy SSO page or use the TrueSight Presentation Server tssh commands and update the changes. 

Before you begin

• You must have installed Remedy SSO
• You must be a TrueSight Presentation Server Super Admin user.
• You must have updated one or more of the following Remedy SSO server details:
  • Updated the protocol. For example, Changing from HTTP to HTTPS.
  • Changed the custom certificate of Remedy SSO.
  • Updated the port number. For example, Changing 88 to 448.
  • Updated the Admin password.

To update Remedy SSO configuration from the TrueSight console

You can update the protocol, port number, and Admin password changes done to the Remedy SSO server settings from the TrueSight console.

1. From the TrueSight console, select Administration > Remedy SSO.

2. Click the action menu for Configure Remedy SSO with TrueSight Presentation Server and select Edit.
   
   The Remedy SSO Integration page displays the following fields:

   Field	Description
   SSO Server Host	Review the Fully Qualified Domain Name (FQDN) of the Remedy Single Sign-On server. You cannot change this setting.
   SSO Server Protocol	Displays the protocol selected at the time of installation. It is either HTTP or HTTPS. You can change this settings.
   Import Certificate	You can import a custom certificate of Remedy SSO into the TrueSight Presentation Server.
   SSO Server Port	Use the default port number, or enter a new port number.
   SSO Server Username	Use the default Remedy Single Sign-On username (Admin). Do not change this.
   SSO Server Password	Enter the password for the Admin user for Remedy Single Sign-On.

3. Click Test Connection to verify the connection to the Remedy Single Sign-On server. See the notification to ensure the connection was successful.
4. From the command prompt window, run the following commands to restart the TrueSight Presentation Server:
   1. tssh server stop
   2. tssh server start

To update the Remedy SSO configuration using the tssh commands

You can configure the Remedy SSO server name, protocol, port number, and password for the Remedy SSO settings using the TrueSight Presentation Server tssh commands. 

1. Open a command prompt window and navigate to the following folder:
   • (Windows) <installationDirectory>\truesightpserver\bin
   • (Linux) <installationDirectory>/truesightpserver/bin
2. Run the following commands to change the configurations: 
   • tssh properties set bmc.sso.servername <new_sso_servername>

   • tssh properties set tspsProxyHosts <existing_values, new_sso_servername>

   • tssh properties set bmc.sso.protocol <protocol>
   • tssh properties set bmc.sso.port <portNumber>
   • tssh properties set bmc.sso.password <new password> encrypt
3. Run the following command to apply the changes:
   tssh properties reload
4. From the command prompt window, run the following commands to restart the TrueSight Presentation Server:

1. 1. tssh server stop
   2. tssh server start

To import the Remedy SSO custom certificate

1. Generate the custom certificate for Remedy SSO (Follow from steps#1 to #20 of To create a signed certificate for the TrueSight installer for Remedy SSO procedure Implementing private certificates in the Remedy Single Sign-On Server. ).
2. Log into the TrueSight console.
3. Navigate to Administration > Remedy SSO and click Import Certificate. 
4. Browse to the certificate location and import.
5. Import the certificate in to Remedy SSO (Follow from steps#21 to #25 of To create a signed certificate for the TrueSight installer for Remedy SSO procedure in  Implementing private certificates in the Remedy Single Sign-On Server. ).
6. From the TrueSight console Administration > Remedy SSO, click Test Connection.
7. If connection was successful, save the changes and restart the TrueSight Presentation Server.

Related topics

Installing Remedy SSO

Installing the Presentation Server

Upgrading the Presentation Server

Enabling multi-tenancy in Presentation Server

Presentation Server tssh commands