Troubleshooting the Presentation Server and the TrueSight console

Consult the following topics for information on common issues and actions that you can take to help resolve problems with the TrueSight Presentation Server or the TrueSight console.

• Access to all devices and groups for the Monitoring Administrator user group
• Page Not Found error in the console
• Unauthorized error in the console
• Error message during a sync operation
• Error message when the port for elastic search is not free
• On Linux computers, starting or stopping the Presentation Server service fails for non-root users
• Troubleshooting startup problems due to port conflicts
• TrueSight Capacity Optimization Capacity Pools are not listed in the TrueSight console
• Graphic elements do not load properly after upgrading the Presentation Server
• TrueSight console is not displayed
• Slow performance of the TrueSight console
• Deleted PATROL Agent appears to be available
• Unauthorized user error message when logging into the Presentation Server
• Infrastructure Management server goes into initialization failure state
• Export function does not work in some browsers
• Infrastructure Management server cross-launch failed
• Log file is not created in the default log folder
• Exceptions are logged after failover in a high-availability deployment
• Unable to upgrade Presentation Server after changing Remedy Single Sign-On Password
• Elastic Search data takes time to load
• TrueSight Infrastructure Management appears disconnected in TrueSight console
• Index Server is not running after restarting the Presentation Server
• PostgreSQL remains in read only mode after failover in the high-availability mode
• Troubleshooting event reinitialization errors
• Blank screen displayed on the console
• TrueSight Infrastructure Management component toggles between connected and disconnected state
• Troubleshooting Java memory management
• Troubleshooting Infrastructure Management initialization or connection errors

Related topics

Known and corrected issues - Deployment

Known and corrected issues - Presentation Server