Troubleshooting
In the event that problems occur when using or administering the TrueSight Presentation Server or TrueSight console, the following topics can help you investigate and resolve issues.
Presentation Server and TrueSight console troubleshooting
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Blank screen displayed on the console (BMC TrueSight Presentation Server 11.3)
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Unauthorized user error message when logging into the Presentation Server (BMC TrueSight Presentation Server 11.3)
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Elastic Search data takes time to load (BMC TrueSight Presentation Server 11.3)
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Unauthorized error in the console (BMC TrueSight Presentation Server 11.3)
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Page Not Found error in the console (BMC TrueSight Presentation Server 11.3)
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Access to all devices and groups for the Monitoring Administrator user group (BMC TrueSight Presentation Server 11.3)
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Collecting diagnostics in a zip file (BMC TrueSight Presentation Server 11.3)
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Error message when the port for elastic search is not free (BMC TrueSight Presentation Server 11.3)
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Troubleshooting startup problems due to port conflicts (BMC TrueSight Presentation Server 11.3)
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Unable to upgrade Presentation Server after changing Remedy Single Sign-On Password (BMC TrueSight Presentation Server 11.3)
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Deleted PATROL Agent appears to be available (BMC TrueSight Presentation Server 11.3)
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Infrastructure Management server goes into initialization failure state (BMC TrueSight Presentation Server 11.3)
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Slow performance of the TrueSight console (BMC TrueSight Presentation Server 11.3)
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Troubleshooting the Presentation Server and the TrueSight console (BMC TrueSight Presentation Server 11.3)
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TrueSight Capacity Optimization Capacity Pools are not listed in the TrueSight console (BMC TrueSight Presentation Server 11.3)
Logs and error messages
Related topics
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Comments
tssh server status shows status of three processes/services. When everything is well, they all show to be "Running". However, some can show "Running" while others are "Not running".
Process status:
Core Server Running
Index Server Running
Database Server Running
The purpose of each of these processes needs to be documented. What functionality do they provide? What stops working if they are not up? etc...
What happens if "Core Server" is Not running?
What happens if Index Server is Not Running?
What happens if Database Server is Not Running?
For each of these processes, how to troubleshoot why it's not running? What logs to look at? What log entries to look for? etc...
Thank you,
Garland Smith