Troubleshooting
In the event that problems occur when using or administering the TrueSight Presentation Server or TrueSight console, the following topics can help you investigate and resolve issues.
Presentation Server and TrueSight console troubleshooting
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Page Not Found error in the console (BMC TrueSight Presentation Server 11.3)
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Unable to upgrade Presentation Server after changing Remedy Single Sign-On Password (BMC TrueSight Presentation Server 11.3)
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Troubleshooting the Presentation Server and the TrueSight console (BMC TrueSight Presentation Server 11.3)
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Troubleshooting startup problems due to port conflicts (BMC TrueSight Presentation Server 11.3)
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Slow performance of the TrueSight console (BMC TrueSight Presentation Server 11.3)
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TrueSight Infrastructure Management appears disconnected in TrueSight console (BMC TrueSight Presentation Server 11.3)
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On Linux computers, starting or stopping the Presentation Server service fails for non-root users (BMC TrueSight Presentation Server 11.3)
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Exceptions are logged after failover in a high-availability deployment (BMC TrueSight Presentation Server 11.3)
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Log file is not created in the default log folder (BMC TrueSight Presentation Server 11.3)
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Infrastructure Management server goes into initialization failure state (BMC TrueSight Presentation Server 11.3)
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Export function does not work in some browsers (BMC TrueSight Presentation Server 11.3)
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Error message during a sync operation (BMC TrueSight Presentation Server 11.3)
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Unauthorized user error message when logging into the Presentation Server (BMC TrueSight Presentation Server 11.3)
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Error message when the port for elastic search is not free (BMC TrueSight Presentation Server 11.3)
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Access to all devices and groups for the Monitoring Administrator user group (BMC TrueSight Presentation Server 11.3)
Logs and error messages
Related topics
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Comments
tssh server status shows status of three processes/services. When everything is well, they all show to be "Running". However, some can show "Running" while others are "Not running".
Process status:
Core Server Running
Index Server Running
Database Server Running
The purpose of each of these processes needs to be documented. What functionality do they provide? What stops working if they are not up? etc...
What happens if "Core Server" is Not running?
What happens if Index Server is Not Running?
What happens if Database Server is Not Running?
For each of these processes, how to troubleshoot why it's not running? What logs to look at? What log entries to look for? etc...
Thank you,
Garland Smith