Troubleshooting

In the event that problems occur when using or administering the TrueSight Presentation Server or TrueSight console, the following topics can help you investigate and resolve issues.

Presentation Server and TrueSight console troubleshooting

Access to all devices and groups for the Monitoring Administrator user group (BMC TrueSight Presentation Server 11.3)
Blank screen displayed on the console (BMC TrueSight Presentation Server 11.3)
- troubleshooting
- ts_console
Collecting diagnostics in a zip file (BMC TrueSight Presentation Server 11.3)
Deleted PATROL Agent appears to be available (BMC TrueSight Presentation Server 11.3)
Elastic Search data takes time to load (BMC TrueSight Presentation Server 11.3)
Error message during a sync operation (BMC TrueSight Presentation Server 11.3)
- troubleshooting
- tsps
- queue
- log
Error message when the port for elastic search is not free (BMC TrueSight Presentation Server 11.3)
- troubleshooting
- tsps
- queue
- log
Exceptions are logged after failover in a high-availability deployment (BMC TrueSight Presentation Server 11.3)
Export function does not work in some browsers (BMC TrueSight Presentation Server 11.3)
Graphic elements do not load properly after upgrading the Presentation Server (BMC TrueSight Presentation Server 11.3)
Infrastructure Management server cross-launch failed (BMC TrueSight Presentation Server 11.3)
Infrastructure Management server goes into initialization failure state (BMC TrueSight Presentation Server 11.3)
Log file is not created in the default log folder (BMC TrueSight Presentation Server 11.3)
- troubleshooting
- tsps
- log
On Linux computers, starting or stopping the Presentation Server service fails for non-root users (BMC TrueSight Presentation Server 11.3)
- troubleshooting
- linux
- tsps
- reference
Page Not Found error in the console (BMC TrueSight Presentation Server 11.3)
- troubleshooting
- ts_console
Slow performance of the TrueSight console (BMC TrueSight Presentation Server 11.3)
Troubleshooting startup problems due to port conflicts (BMC TrueSight Presentation Server 11.3)
- troubleshooting
- tsps
- log
- ports
Troubleshooting the Presentation Server and the TrueSight console (BMC TrueSight Presentation Server 11.3)
TrueSight Capacity Optimization Capacity Pools are not listed in the TrueSight console (BMC TrueSight Presentation Server 11.3)
- troubleshooting
- tsps
- ts_console
- cross_launch
- tsco
TrueSight console is not displayed (BMC TrueSight Presentation Server 11.3)
TrueSight Infrastructure Management appears disconnected in TrueSight console (BMC TrueSight Presentation Server 11.3)
Unable to upgrade Presentation Server after changing Remedy Single Sign-On Password (BMC TrueSight Presentation Server 11.3)
Unauthorized error in the console (BMC TrueSight Presentation Server 11.3)
Unauthorized user error message when logging into the Presentation Server (BMC TrueSight Presentation Server 11.3)

Logs and error messages

Enabling-logging-of-the-Presentation-Server

Collecting diagnostics in a zip file (BMC TrueSight Presentation Server 11.3)

Support-information

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