Monitoring the Presentation Server environment

You can monitor the TrueSight Presentation Server environment, so that you are alerted when a service becomes unavailable.

Alerts are generated in the form of automated email or events, or both.Use the following table to understand the types of alerts generated for the monitored services:

Monitored service

Alerts generated
EventsAutomated
emails
Both
Remedy Single Sign-On server(tick)(tick)(tick)
Database (PostgreSQL) service(tick)(tick)(tick)
Index (Elasticsearch) server(error)(tick)(error)
Failover of high-availability installations(tick)(tick)(tick)

Components registered with the TrueSight Presentation Server

(Only when disconnects)

(tick)(error)(error)
Database backup(tick)(error)(error)

Self-monitoring email alerts

The monitored services are checked every 10 seconds for availability and an email is generated after five unsuccessful retries.

By default, self-monitoring email alerts are not configured. You can configure self-monitoring email from the command line.

To configure self-monitoring email alerts

  1. From a command prompt, go to the <Presentation Server installation directory>\TrueSightPServer\truesightpserver\bin directory.
  2. Run the following commands to set up the email alerts:

    CommandValueExample
    tssh properties set mailer.enabledtrue to enable email alerts; false to disable email alerts.tssh properties set mailer.enabled true
    tssh properties set mail.to.addressesThe email address or a comma separated list of email addresses to send the alerts to.tssh properties set mail.to.addresses user@xyz.com
    tssh properties set mail.from.addressThe "From" email address that you want to be displayed in the email alerts.tssh properties set mail.from.address admin@xyz.com
    tssh properties set mail.server.hostnameThe email server host name.tssh properties set mail.server.hostname mail.xyz.com
  3. Run the following command to apply the properties:
    tssh properties reload

  4. (Optional) Run the following command to view the properties that are set:
    tssh properties list

Note

After you receive a self-monitoring email alert, restart the entire TrueSight Presentation Server services and not just the affected service.

Go to the <Presentation Server installation directory>\TrueSightPServer\truesightpserver\bin directory and run the following commands:
tssh server stop
tssh server start

Self-monitoring events

The Events page of the TrueSight console displays self-monitoring events for the following conditions:

  • Unavailability of the Remedy Single Sign-On server
  • Unavailability of the database (PostgreSQL) service
  • Unavailability of components registered with the TrueSight Presentation Server
  • Failover on high-availability-enabled installations

Note

Only users with the Super Admin role can view self-monitoring events.

Some self-monitoring events might not get closed automatically after the service is restored. Manually close such events.

Self-monitoring events are indicated by theicon. The event severity determines the color of the icon.

Click an event timestamp to view details about the event.

Tip

The text Self-Monitoring is prefixed to self-monitoring events. On the Events page, enter Self-Monitoring in the search box to display only self-monitoring events.

Related topics

TrueSight Operations Management overview

Monitoring and managing events

Configuring and managing the Presentation Server


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