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BMC TrueSight Presentation Server 11.3 ... Troubleshooting Troubleshooting the Presentation Server and the TrueSight console

Log file is not created in the default log folder

In a Red Hat Enterprise Linux 7.3 high availability deployment of TrueSight Presentation Server, the jgroup.log file is not created in the default installedDirectory/TrueSightPServer/truesightpserver/log folder.

Workaround:

Edit the installedDirectory/TrueSightPServer/truesightpserver/conf/log4j2_tssh.xml file and change env to sys in the following line:

fileName="${env:TS_HOME}/logs/jgroup.log"

After editing, the line should appear as:

fileName="${sys:TS_HOME}/logs/jgroup.log"

Related topics

Troubleshooting

Collecting diagnostics in a zip file

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Last modified by Harihara Subramanian on Dec 26, 2017
troubleshooting tsps log

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