Example of configurations required for a custom use case
Scenario: Suppose you see the following event on the TrueSight console indicating that more than 75% memory is getting utilized on a particular computer.
You want to perform triage to see the top 10 processes that are consuming the maximum memory on the affected computer.
Before you begin
Ensure that the requirements for TrueSight Orchestration and requirements for Presentation Server are already met.
Configure the custom use case for the example scenario on TrueSight Orchestration
On TrueSight Orchestration, create a custom use case for getting details of the top 10 processes that are consuming the maximum memory. For more information, see Example of adding a custom use case.
Configure event selection for the example scenario on Presentation Server
Configure event selection to enable the custom Orchestration action on Linux events with the memory parameter value greater than 75%.
This step is optional. If you do not perform this step, the custom Orchestration action will be displayed on all the events irrespective of context. With the result, each time you want to run the custom orchestration action, you need to first analyze the event and ensure that it is correct and relevant to the use case.
Based on the version of Presentation Server that you are using, you can either manually configure event selection or you can create an Orchestration policy to configure event selection. Orchestration policies are supported from version 11.3.03 of TrueSight Infrastructure Management.
High-level process involved when you initiate this Orchestration action
When you initiate the Show Top 10 Memory Processes custom Orchestration action, the TrueSight Orchestration Process Event workflow is run and the following steps are performed.
TrueSight Orchestration performs triage to determine whether the event is valid.
- After a successful triage, TrueSight Orchestration checks the top 10 processes that are consuming the maximum memory.
TrueSight Orchestration updates the event (from which the Orchestration was run) with the details of the top 10 processes in the Output section.
The IT operator assigned to the event must ensure that sufficient memory is available on the affected computer.
After you run the Orchestration action, you can track the status of the action by looking at:
- Related events: At every step, related events are are logged in relation to the main event from which the Orchestration action was run. These events are displayed in the Event Details page as remote action results. To view remote action results, from the event action menu, select View Remote Action Results. Alternatively, click the icon displayed in the event message or on the event toolbar.
- Informational events: At every step, an Information event indicating the status is sent to the TrueSight console.
- Informational events: At every step, an Information event indicating the status is sent to the TrueSight console. You can view these events by selecting the Information quick filter at the top of the page.
Related events indicating the status (under the Remote Action Result tab)
Notice the details of the top 10 processes in the Output section. You can copy these details to a text file for a better viewing experience.
Comments
The event size in truesight increases adding additional text data. Is there a way to display the output without adding in event notes field ?
Hi Deepak Kamath,
Could you kindly have a look at the following link and let us know if it is useful?
https://docs.bmc.com/docs/display/TSIM113/Viewing+or+adding+notes+to+an+event
Regards,
Shreya
Closing this as I have not received a response to my comment or email. This can be reopened if required.
Regards,
Shreya
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