Component information

After a component is added to the console, it is listed on the Components page.


The Components page includes the information summarized in the following section:

  • Component: The field displays the type of component and its host name or IP address.
  • Status: This field indicates the component connection status as explained in the following table:

    StatusDescriptionProbable cause and resolution
    InitializingIndicates that the data sync has started with the component after a successful connection.If this status does not change to Connected after a while, and if you suspect that the initialization process is hung, troubleshoot the problem by performing the following actions:
    • Navigate to the <Presentation Server Install Directory>\truesightpserver\logs directory, and search for exceptions in the auditlog files of the respective components. Example auditlog files:
      • TsimAudit.log
      • ItdaAudit.log
      • App-Visibility.log
      • TsiAudit.log
      • TspAudit.log
    • If there are exceptions in the auditlog files, perform some basic verifications as explained in the following examples:
      • In the TsimAudit.log file, if there are cell related exceptions, verify that the cell status is running, and the cell is communicating through the assigned port (default port is 1828).
      • In the TsimAudit.log file, if there are Java Message Service related exceptions, verify that the Java Message Service is communiting through the assigned port (default ports: 8093, 1100).
    • If there are no exceptions in the auditlog files, take periodic thread dumps every two minutes, and share it with the customer support for further assistance.
    Initializing ErrorIndicates that the component was not able to establish communication with the Presentation Server.

    Troubleshooting steps that are discussed for Initializing status are also applicable for Initializing Error status.

    Registration Error

    Indicates that the component cannot be registered with the TrueSight Presentation Server.

    Troubleshoot the problem as per the UI message suggestion.
    Disconnected

    Indicates that there is a connectivity error between the component and the TrueSight Presentation Server.

    Check whether the component is up and running and if the assigned ports are available for communication.

    Deleting

    Indicates that the component is deleted from the TrueSight Presentation Server.

    This status is displayed, if the Presentation Server sends a delete message to a component. If this status does not change after a while, and if you suspect that the deletion process is hung, following are some probable reasons and troubleshooting steps:
    • The component is shutdown or not reachable.
      Resolution: You can force delete the component, and restart it. Refresh the Components page on the TrueSight console to verify the component status.

    • This error may occur even if the component is up and running.
      Resolution: Restart the component after you delete it from the Presentation Server.

    • Take periodic thread dumps every two minutes, and share it with the customer support for further assistance.
    Delete ErrorIndicates that the Presentation Server failed to delete the component.

    This error may occur if the Presentation Server is not able to send the delete message to the respective component. Troubleshooting steps that are discussed for Deleted status are also applicable for Delete Error status.

  • Host Name/IP Address: The field displays the host name or IP address, and the port number.
  • Tenant: The field displays the system tenant to which the component is related.
  • Operating System: The field displays the operating system on which the component is installed.
  • Version: The field displays the component’s version.

Related topic

Adding and editing components



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