Adding and editing components

The following sections describe how to add a component, edit component properties, or delete a component from the TrueSight Presentation Server:

Before you begin

To perform these procedures, you must have  Deployment Administrator-level  privilege, or higher.

To add TrueSight Infrastructure Management Server

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. Select Infrastructure Management Server as the component type.

  3. Enter a valid Host Name in the FQDN format.

    Notes

    • If you have installed TrueSight Infrastructure Management in the high-availability or disaster recovery mode, ensure that you specify a common alias name for both the primary and secondary servers.
    • If the "Invalid Host Name or IP Address" message appears, re-enter a valid FQDN hostname. The name cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.
    • Adding an IP address of the TrueSight Infrastructure Management Server is no longer supported. With an IP address, the cross-launch to the TrueSight Infrastructure Management from the TrueSight console fails. Therefore, you must edit the hostnames of all the Infrastructure Management Servers that were added in the past after you upgrade the TrueSight Presentation Server.
    • In an Infrastructure Management Server high-availability deployment, ensure that the configured cluster name and host names of the primary and secondary Infrastructure Management servers are resolved with the proper FQDN host name and reachable from the computer that hosts the TrueSight Presentation Server.
  4. Select the protocol.
  5. Accept the default port number (443), or enter a new value.

  6. Select any of the listed tenants.
    The list includes all the tenants defined in the Remedy Single Sign-On system.

  7. Enter a value between 1 and 10 for the Component Initialization Timeout (minutes) period.
    This is the time period for which the TrueSight Presentation Server tries to initialize a connection to the component. If the connection is not completed within this time, the connection fails.

    Tip

    If the Infrastructure Management server contains a large number of groups, set the Component Initialization Timeout (minutes) period to 5 minutes.

  8. Clear the Propagate Events box to stop propagation of events from the Infrastructure Management server to the TrueSight Presentation Server.

    Note

    To enable propagation of events at a later time, delete the Infrastructure Management server and re-add it with the Propagate Events box checked.

  9. Click Save.

  10. Do the following to verify that the registration is successful:

a. Expand Monitoring and Administration menus and verify the options are displayed as shown in the figure:




b. From Dashboards > Add Dashboard > Add Dashlets, you can see the Infrastructure Management Server dashlets listed as shown in the figure:

To add an App Visibility Portal

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Add an App Visibility portal for each tenant that you monitor with the TrueSight console. In a high-availability environment, the connection to a portal is through its load-balancing server.

Notes

  • The App Visibility portal cannot be moved from one TrueSight Presentation Server in a tenant to the same TrueSight Presentation Server in another tenant.
  • After you register or move an App Visibility portal to the TrueSight console, the application synchronization may take several minutes.

In an integrated system, to see the App Visibility events in the TrueSight console, associate the App Visibility portal with an Infrastructure Management Server cell.

  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. Select App Visibility Portal as the component type.

  3. Enter the valid host name in the FQDN format.

    In a high-availability environment, enter the FQDN of the load-balancing server.

    Note

    If the Cannot add App Visibility Portal using IP address or host name. Use fully qualified domain name instead. message appears, re-enter a valid FQDN. 

    • The name cannot start or end with a dash ( - ) or contain any spaces.
    • The name must be at least 3 segments separated by periods (.).
    • Each segment must not exceed 63 characters.
    • The name cannot be an IP address.

    Examples:

    (error) localhost is not a legal FQDN

    (error) bmc.com is not a legal FQDN

    (tick) hostname.bmc.com is a legal FQDN

  4. Accept the Port number (default value 8100), or enter a new value.
    In a high-availability environment, enter the port number of the load-balancing server.

  5. Select any of the listed tenants.
    The list includes all the tenants defined in the Remedy Single Sign-On system, and each tenant can have only one App Visibility portal.

  6. Under Custom Setting, choose one of the following event destinations:

    • Select an Infrastructure Management Server. 
      The list displays the Infrastructure Management Servers that are associated with the tenant that you selected.

    • Select Customize Cell Details, and enter the Cell Host, Cell Port (default value 1828), and Encryption Key for the cell.
      These settings are for the administration cell of an Infrastructure Management Server that is connected to the Presentation Server, or a remote cell that is connected to the administration cell of an Infrastructure Management Server that in turn is connected to the TrueSight Presentation Server. Only customized cells connected to an Infrastructure Management Server 10.x or later are supported.
    • Select No Event Channel Selected.
      With this option, no events are reported from the App Visibility portal.
  7. Click Save.

  8. Do the following to verify that the registration is successful:
    1. The following changes are observed on the TrueSight console after you add the App Visibility portal component as shown in the figure:


    2. Also, from Dashboards > Add Dashboard > Add Dashlets, you can see the App Visibility manager dashlets listed as shown in the figure:

To add a Real User Analyzer

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. Select Real User Analyzer as the component type.

  3. Enter a valid Host Name or IP Address.

    Note

    If the "Invalid Host Name or IP Address" message appears, re-enter a valid name or address. The name or address cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.
  4. Accept the Port default value (443), or enter a new value.

  5. Select any of the listed tenants.
    The list includes all the tenants defined in the Remedy Single Sign-On system.

  6. Under Custom Setting, enter a Username and Password for the Real User Analyzer.

    Note

    The user name must have the Security role privileges.

  7. Click Save.

To add IT Data Analytics

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.
  2. In General Settings, select TrueSight IT Data Analytics Server as the component type.
  3. Enter a valid Host Name.

    Note

    - If the "Invalid Host Name or IP Address" message appears, re-enter a valid name or address. The name or address cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.

    - Adding an IP address of the TrueSight IT Data Analytics Server is no longer supported. With an IP address, the cross-launch to TrueSight IT Data Analytics Server from the TrueSight console fails. Therefore, you must edit the hostnames of all the TrueSight IT Data Analytics Servers that were added in the past after you upgrade the TrueSight Presentation Server.


  4. Select HTTP or HTTPS protocol.

  5. Accept the Port default value (9443), or enter a new value.

  6. Select any of the listed tenants.
    The list includes all the tenants defined in the Remedy Single Sign-On system.
  7. Click Save.

    Data Collectors for Event Analytics

    For event analytics the Data Collectors are automatically created when IT Data Analytics is registered with the Presentation Server. The Data Collectors are created only when the Infrastructure Management server has been registered with the Presentation Server. The name of the Data Collector created is in this format <DC_TSPS_TSIM_TSIMCellname>. This can be viewed from TrueSight IT Data Analytics > Administration > Data Collectors. These Data Collectors are created for collecting the events from the Presentation Server. For the automatically created Data Collectors, Admin, Appadmin, and Troubleshooter roles have permissions to search on the Data Collectors.

    The Index block used for this type of Data Collector is large Index block and by default it is set to 30 days.

    The collection station used for this Data Collector is the first collection station available in the database. The data collectors created are in the started state by default, which is configurable. For more information see Modifying the configuration files.

    Note

    If you remove the IT Data Analytics or the Infrastructure Management server from the Presentation Server, this Data Collector is automatically removed from the IT Data Analytics server.

  8. Do the following to verify that the registration is successful:
    • From the TrueSight console > Administration > Components, you can see the TrueSight IT Data Analytics component added as shown in the figure:
    • From the TrueSight console > Monitoring > Events, select the action menu on an event, you can see the Launch IT Data Analytics option as shown in the figure:
    • From the TrueSight consoleDashboards > Add Dashboard > Add Dashlets, you can see the TrueSight IT Data Analytics dashlet listed as shown in the figure:

To add TrueSight Capacity Optimization 

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To add TrueSight Pulse 

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. For the component type, select TrueSight Pulse.
  3. Enter a valid Host Name or IP Address. For TrueSight SaaS, enter truesight.bmc.com.

  4. Enter a valid Port number.

  5. Select any of the listed tenants (configured using Remedy Single Sign-On).

  6. Under Custom Setting, enter the following details:

    1. TrueSight Pulse Registered Email Id - The email address used to register an account on TrueSight Pulse.

    2. TrueSight Pulse API Key - The authentication token for the TrueSight Pulse account where the data will be sent.

      Tip

      The TrueSight Pulse API key for your account is available in the TrueSight Account Manager. Navigate to My Account > Product Security.

    3. Sync Interval (seconds) - The frequency used to sync data to TrueSight Pulse.

  7. Click Save.

To add TrueSight Intelligence 

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  1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  2. For the component type, select TrueSight Intelligence.
  3. Enter a valid Host Name or IP Address. For TrueSight SaaS, enter truesight.bmc.com.

  4. Enter a valid Port number.

  5. Select any of the listed tenants (configured using Remedy Single Sign-On).

  6. Under Custom Setting, enter the following details:

    1. TrueSight Intelligence Registered Email Id - The email address used to register an account on TrueSight Intelligence.

    2. TrueSight Intelligence API Key - The authentication token for the TrueSight Intelligence account where the data will be sent.

      Tip

      The TrueSight Intelligence API key for your account is available in the TrueSight Account Manager. Navigate to My Account > Product Security.

    3. Sync Interval (seconds) - The frequency used to sync data to TrueSight Intelligence.

  7. Click Save.

To add a TrueSight Intelligence Metric Adapter

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  1. Ensure that you have installed the TrueSight Intelligence Metric Adapter. See Integrating with TrueSight Intelligence for metric data

  2. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

  3. For the component type, select TrueSight Intelligence Metric Adapter.
  4. Enter a valid Host Name or IP Address of the host where the TrueSight Intelligence Metric Adapter is installed.

  5. Select the protocol HTTP or HTTPS.
  6. Enter the Port number that you configured for the TrueSight Intelligence Metric Adapter.

  7. Select the tenant to which you want to associate the TrueSight Intelligence Metric Adapter.

  8. Under Custom Settings, enter the following details:

    1. TrueSight Intelligence Server Host Name - The host name of the TrueSight Intelligence server.
    2. TrueSight Intelligence Registered Email ID - The email address used to register an account on TrueSight Intelligence.

    3. TrueSight Intelligence API Token - The authentication token for the TrueSight Intelligence account where the data will be sent.

      Tip

      To get the API token

      Your organization's account has a unique API token that must be used for authentication while sending data to TrueSight Intelligence.

      The TrueSight Intelligence API key for your account is available in the  TrueSight Account Manager . Navigate to My Account > Product Security.

    4. Poll Interval (Seconds) - The data collection frequency (120-3600 seconds) from TrueSight Infrastructure Management.

  9. Click Save.

To add TrueSight Smart Reporting

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Important

  • If you use a single instance of TrueSight Smart Reporting for all tenants on the TrueSight Presentation Server, you must unregister and reregister TrueSight Smart Reporting every time a new tenant is added in the TrueSight Presentation Server.
  • If TrueSight Presentation Server is installed in the high-availability mode, the TrueSight Presentation Server must be configured with the load balancer.
  1. In the TrueSight console, go to Administration > Components.

  2. Select the action menu , and select Add Component.

  3. In the Component Type field, select TrueSight Smart Reporting Server.

  4. Type the host name or IP address of the TrueSight Smart Reporting instance. The host name must be a Fully Qualified Domain Name (FQDN).

  5. Type the TrueSight Smart Reporting port number. The default port number is 8443.
  6. Select a tenant. * is selected by default.

  7. Click Save. The Smart Reporting link appears in the left navigation pane.

  8. Click the Smart Reporting link, and then click Open to launch TrueSight Smart Reporting.



  9. Verify that the users appear correctly in TrueSight Smart Reporting by doing the following:
    1. Navigate to Administration > Admin Console.
    2. Click Users, and ensure that all users are visible.



To add TrueSight Orchestration

Supported with version 11.3.02 and later

The ability to add the TrueSight Orchestration component is available only from version 11.3.02 of the product.


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  1. In the TrueSight console, go to Administration > Components. From the action menu  next to Components, select Add Component.

  2. Select TrueSight Orchestration as the component type.

    Note

    You can only integrate with TrueSight Orchestration version 8.2.00 or later.

  3. Provide the following general settings information:

    1. Enter a valid fully-qualified host name of the TrueSight Orchestration configuration distribution peer (CDP) server.

      Note

      The host name name cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.
    2. Specify the port for TrueSight Orchestration, where the Configuration Distribution Peer is installed. You can retain the default port value, 38080, or change it if you are using a port other than the default value.

    3. Retain the default * selection or select one of the listed tenants.
      The list includes all the tenants defined in the Remedy Single Sign-On system.

  4. Provide the following custom settings information:

    • Username: Name of the TrueSight Ochestration user. This information is required to log on to TrueSight Orchestration. The specified user must be part of the AoAdmin group on Remedy Single Sign-On.

    • Password: TrueSight Orchestration password for the specified user.

  5. Click Save.
    After saving the changes, TrueSight Presentation Server logs on to TrueSight Orchestration and obtains details of all the peer servers. These details are displayed on the Components page, under the Component column.

    The peer details are displayed in this format: Peer Type : Peer Count (Number of peers running | Number of peers not running).

    Even if one of the peers is running, the Component displays the status as Connected.

    Example: Suppose the component displayed is Lightweight Activity Peer : 3 (2 | 1). In this scenario, the component details indicate that Presentation Server obtained a total of three Lightweight Activity Peer details, out of which two peers are running and one peer is not running.

For more information about the use cases for using TrueSight Orchestration to triage and remediate events, see Using Orchestration actions to enable triage and remediation of events.

To edit a component's values

  1. In the TrueSight console, go to Administration >  Components . From the Component list, select the action menu  next to the component's name and select Edit.
  2. Complete the changes in the component's settings and click Save.

Note

After a component is added to the list, the Host Name/IP Address and Tenant cannot be changed. To configure these fields, delete the component from the list and re-enter it with the revised settings.

To delete a component from the TrueSight Presentation Server

Warning

When you delete a component, the configuration information for dashlets related to that component is lost. You need to reconfigure the dashlets after re-adding the component.

  1. In the TrueSight console, go to Administration >  Components. From the Component list, select the action menu  next to the component's name and select  Delete.
  2. To begin the deletion process, click OK.

The component's status is changed to Deleting. The process to delete the component can take several minutes, and is removed from the list after the deletion process is completed. 

When you delete a component, you are also deleting the relevant  devices and  groups  that are used in a  monitored application.  You must also  delete the application or delete empty nodes from the application.

Note

When you delete a component whose status is not connected, the deletion fails and an error is displayed. Select the action menu  again, and select Force Delete to ensure deletion.

Restart any component that you force delete before re-adding it.

When you force delete an Infrastructure Management server, the TrueSight Presentation Server entry in the mcell.dir file of the Infrastructure Management server is not deleted. Manually delete the TrueSight Presentation Server entry and restart the Infrastructure Management server.

If you delete a tenant from the Remedy SSO, you must also delete any component configured to use that tenant.

If you delete an App Visibility portal, App Visibility retains all of its configurations and data, and continues to collect data. The  Execution Plans for synthetic transactions continue to run as scheduled.

  • To stop Execution Plans from running, stop the App Visibility portal service.  The TEA Agents will gradually stop all Execution Plans associated with the portal.
  • If you reconnect the portal to the same TrueSight Presentation Server, you will see all of your data as before.

Troubleshooting registration issues

If the cross-launching of the Infrastructure Management server fails,  see this .

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Comments

  1. Max Lerndorfer

    If you follow the steps above to remove an Infrastructure Management Server from the Presentation Server and also adapt the mcell.dir and reboot you'll receive a "Registration Error" if you add the Infrastructure Management Server again to the Presentation Server. It would be nice if there would also a workaround for "Registration Error" be available.

    Jan 28, 2019 07:57
    1. Priyanka Nanwani

      Hello Max,

      We could not reproduce the error that you mentioned.

      Can you please provide more details about the version of Infrastructure Management and Presentation Server that you are using and any other details that you might want to share. 

      Thanks,

      Priyanka

      Feb 06, 2019 02:19