Accessing and navigating the TrueSight console

You can accomplish most of your application monitoring, infrastructure management, and synthetic transaction monitoring activities from the TrueSight console. This topic covers the following information, which describes how to access the console, standard conventions used throughout the product, and an overview of how you can navigate the user interface and access other applications to complete your activities.

Before you begin

Perform these steps if you are using Microsoft IE 11.0.x browser to access the TrueSight Presentation Server:

  1. From the Internet Explorer Tools(Alt+X) menu, select Internet options.
  2. From the Security tab, select Internet and click Custom level.
  3. Enable the following Internet Zone settings:
    1. Downloads > File download
    2. Downloads > Font download
    3. Scripting > Active scripting
  4. Click OK to save the changes.
  5. From the Security tab, select Trusted sites and click Sites.
  6. Add the TrueSight console URL to the list of trusted sites and click Add.
  7. Click Close and click OK.


If you are using IE 11.x browser to launch the console, the login screen may display out of position. To reposition the login screen, you must add the TrueSight console URL to the list of trusted sites under the Internet Options.

To access the TrueSight console 

  1. From a supported browser, enter the FQDN of the TrueSight Presentation Server as shown in this table. The following table indicates the format to access the TrueSight console for both Windows and Linux environments:


    - Use only the FQDN in the URL to access the TrueSight console.

    - Prior to upgrading the TrueSight Presentation Server, if you were using an IP address to access the TrueSight console, then the IP address must be mapped to the FQDN hostname in the local \etc\hosts file. This is applicable for both Windows and Liunx hosts.

    -The default credentials for logging in to the TrueSight console are:
    Username: admin
    Password: admin12345


    Windows default access

    Windows with custom port



    Linux default access
    with default port

    Linux with custom port



    The Remedy SSO application domain and login screens are displayed.

  2. Based on whether you are single tenant or multi-tenant user, do one of the following:
    • Single tenant environment:

Enter the TrueSight username and password, and click Log In.

The TrueSight console opens.

    • Multi-tenant environment:
      1. Enter the application domain name that you want to log into and click Submit.
      2. Enter the TrueSight username and password, and click Log In.
        The TrueSight console opens.


Overview of the TrueSight console

The navigation pane provides access to the available options in the TrueSight console. As you reduce the size of the browser or when you display the console on a mobile, the navigation disappears. You can access it at any time from the navigation menu. The following image shows all of the options available on the console, but only administrators can access every option.

The navigation pane list depends on the components registered with the TrueSight Presentation Server.

Regardless of your current task, the header portion of the user interface provides the common information identified in the following illustration.

Navigation menu that enables you to show or hide the navigation pane

As you decrease the size of the console, the navigation pane disappears from view. Use this accordion-like option to show the navigation pane.

Time of the host server

User role and user name of the logged on user

Action menu that displays Change Password, User Preferences, Help, About, and Log Out links

Action menus appear on every page of the product and provide context-sensitive menus that enable you to configure and interact with the product.

Help links that provide context sensitive user assistance.

Navigation flow

Many features are accessible to all users of the product, but just as many of them are restricted to users with specific roles. The following diagram provides an overview of the basic flow of the product. As you can see from the diagram, many of the user features require configuration by someone logged on with some level of administrative access. Following configuration of the product, you can begin creating consolidated views of your environment with dashboards. For more information about permissions, see Role-based access. Open link

  • Home page: Your preferred Home page is displayed whenever you log on. By default, the Dashboards page is your Home page, but you can select a different page or a specific dashboard from the page action menu. Your current Home page is displayed in User Preferences
  • Monitor and troubleshoot: Most users of the system will use the Monitoring features to monitor and troubleshoot problems with their applications and infrastructure. You can access those features directly or you can access them from a dashboard.
  • Root-cause analysis: You can access the TrueSight Infrastructure Management and IT Data Analytics products during root-cause analysis. You can access IT Data Analytics as a stand-alone product, but you must access Infrastructure Management from the TrueSight console.
  • Configuration: Users responsible for configuring the system, such as Application Specialists and Operations Specialists, can also access the options under Configuration.
  • Administration: Users responsible for access control and security and the general maintenance of the system can access the options under Administration. Users can create and manage capacity views using the Capacity Views option under Administration.
  • Capacity Views: You can review and analyze the utilization of the resources in your environments with capacity views. Capacity views are categorized based on different technologies into groups called View groups. The customized views are included under the view group - Custom Views.
  • Investigate: You can analyze and investigate capacity and performance issues in systems with the Investigate tool. Create Investigate studies to graphically represent recent data for one or more systems and then customize them to include specific metrics and time periods that you would like to investigate. You can group the required investigate studies into a study group for quick access to multiple studies.

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