Downloading the installation files

You obtain the installation files for TrueSight Operations from the BMC Electronic Product Distribution (EPD) site for TrueSight Operations Management. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company. For information about which files to download for the base license and for each of the license add-ons, see the table in Overview of the TrueSight Operations licenses.

If you do not have a current license for the product, contact a BMC sales representative by calling 800 793 4262. If you cannot download the product, contact a sales representative and ask for a physical kit to be shipped to you.

Note

The component files that you download from the BMC Software EPD web page might contain some or all of the patches listed on the product's Customer Support web page. If the EPD page shows that a patch is included, you do not need to obtain that patch separately.

TrueSight Operations Management component products

In addition to installing and configuring Remedy Single Sign-On for management, the TrueSight Operations Management includes the TrueSight Presentation Server and one or more of the following component installations:

TrueSight Infrastructure Management
TrueSight App Visibility Manager components, which consists of the following components:
- TrueSight App Visibility Manager Server
- TrueSight App Visibility Manager Agents:
  - TrueSight App Visibility Manager for Java
  - TrueSight App Visibility Manager for .NET
Synthetic Transaction Execution Adapter Agent
Real End User Experience Monitoring

If you are installing the product for the first time, you do not need to apply service packs or patches before you begin using the product. When new service packs and patches are released for the TrueSight Operations Management program, you will perform an upgrade of the product to apply the latest changes. To install the product for the first time or apply product updates, select the Product Patches tab and download the latest service pack or patch. You can find the latest information about service packs and patches under Release notes and notices.

Download links for installation files

Click a product or component link in the following table to access the EPD website and page that contains the installation files. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials, and you must be licensed for the product to access the download page. You might also be prompted to complete the Export Compliance Form.

EPD link to product or component	Description of content
Remedy Single Sign-On	Remedy Single Sign-On 9.1.03.001. BMC recommends that you install the latest patch version, which provides a full installation of the product. For more information about the features available, see Deployment options for Remedy SSO with TrueSight Operations Management. Supported Remedy SSO versions For the list of all supported Remedy SSO versions, see Supported Remedy Single Sign-On Server versions with Presentation Server.
TrueSight Presentation Server and Remedy Single Sign-On	TrueSight Presentation Server Version 11.0.00 for Windows TrueSight Presentation Server Version 11.0.00 for Linux Supplementary Material - 489355 Remedy Single Sign-On for TrueSight Operations Management 9.1.03.001 Note BMC recommends that you to download this product if you want to use Remedy Single Sign-On with the supported TrueTrueSight Operations Management components. For more information about the features available, see Deployment options for Remedy SSO with TrueSight Operations Management.
TrueSight Infrastructure Management	TrueSight Infrastructure Management Base Monitoring Installation Repository Version 11.0.00 TrueSight Infrastructure Management Extended Monitoring Installation Repository Version 11.0.00 TrueSight Infrastructure Management Repository infrastructure upgrade Version 11.0.00 PATROL Installation Utility Version 11.0.00 for all platforms Third Party Open Source Software
TrueSight App Visibility Manager	TrueSight App Visibility Manager Server Version 11.0.00 for all platforms Supplementary Material - 489355
TrueSight App Visibility Agent	TrueSight App Visibility Agent Version 11.0.00 for .NET TrueSight App Visibility Agent Version 11.0.00 for Java for all platforms
TrueSight Synthetic Monitor with Borland Silk Performer	BMC Synthetic Transaction Execution Adapter Version 11.0.00 Silk Performer Synthetic Transaction Monitoring Version 18.0.00 for BMC Software Silk Performer - Silent Install Properties Version 18.0.00 Silk Performer Agent - Silent Install Properties Version 18.0.00 Silk Performer Agent Version 18.0.00 Silk TrueLog Explorer 18.0.00 Supplementary Material - 489355 Third Party Open Source Software - 489411
BMC Real End User Experience Monitoring Software Edition	Configuration Pack for Mobile Version 14.0.00 Real User Alerts Integration Package with TrueSight Infrastructure using SNMP Traps 11.0.00 for all platforms Real User Cloud Probe Version 11.0.00 for all platforms Real User Server Version 11.0.00

Downloading the installation files

TrueSight Operations Management component products

Download links for installation files

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