Getting started with TrueOps mobile app for iOS

TrueOps mobile app for iOS gives application administrators and IT Operators the power to perform some of the event operations using their mobile digital devices. You can use TrueOps mobile app for viewing application events and performing event operations. You can perform the following actions from the TrueOps mobile app:

  • Receive notifications when your applications are impacted. 
  • Check the health of your applications.
  • Act on the events by referring to the information on details sections.

Note

The TrueOps mobile app is available only with the TrueSight Presentation Server 10.5.

The following sections will guide you through the process.

Mobile device requirements

Operating system

iOS 9.x

Mobile digital device

iPhone 5s, 6, 6s, 6 Plus, and 6s Plus

Downloading and installing TrueOps

  1. From the App Store for iOS , find or search for BMC TrueOps, and tap Get.
  2. Install the app.
    For more details on how to use the app, continue to read the following sections of this document.

Authentication details for TrueOps

Contact your administrator to get the following information before you install and log in to the TrueOps app:

  • User name and password to log in to the TrueOps.
  • Host name of at least one TrueSight Presentation Server.
  • A valid port number to connect to the TrueSight Presentation Server.

Allow Notifications

BMC recommends, when you first see this confirmation dialog, choose OK to allow your mobile digital device to get notifications.

Alternatively, you can go to your mobile device Settings and enable Allow Notifications for TrueOps.

Logging on to the TrueOps app

You must log on to start viewing the assigned list of applications.

To Log on to the TrueOps mobile app

  1. Enter the user name and password.

  2. Enter the Host Name (TrueSight Presentation Server details).

  3. Enter the Port number. By default, 443 is displayed.

  4. Tap on Connect to log in.

Working with TrueOps

TrueOps mobile app has been designed intuitively with easy-to-use interfaces. You can use this accessibility-enabled PDF document for any further assistance.

Applications from App Visibility Manager

The applications from the App Visibility Manager are listed under the TrueOps Applications view. Unless, you have the TrueSight Infrastructure Management component added in your TrueSight Presentation server, these applications from the App Visibility Manager do not display the event and device details. For additional information, see Viewing the details of an application .

Troubleshooting

Change in time format is not reflected on TrueOps

Problem: Time format update at the iOS device level is not reflected on TrueOps app.

Solution: After updating the time format, log out and log into the TrueOps app for the change to take effect. For example, when you change the time format from 12 to 24 hours format and so on.

Note

The time format for the Events list page comes pre-configured and is not user-configurable. Therefore, the time format change is not applicable to this page. See the illustrations for details.

Related topics

Performing event operations in the TrueSight console

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Comments

  1. Roland Pocek

    where can i find the app to install on my device?

    Jun 23, 2016 04:55