Collecting business service data


For business service details to be displayed on the TrueSight Cloud Cost Control pages, you must first import the data related to your business services into the TrueSight Capacity Optimization database.

Use tags to identify and group resources in your public cloud infrastructure based on their assignment to different business services. For on-premises infrastructure, organize the resources in a hierarchical order to group them under a business service.

Collecting business service data

To collect the business service data, do the following tasks:

I. Import business service data in the Capacity Optimization Workspace.

II. Verify the imported business service data.

III. For public clouds: Import business service cost data.

Step I. Import business service data in the Capacity Optimization Workspace

For public clouds

Use tags to import business service data from the public cloud providers.


StepDetailsReference Information
1

Apply tags to your resources.

Tag resources on the cloud portal by using Service as the tag name or key (in the key-value pair).

If you have already tagged your resources, you can use those existing tags.

AWS: Tagging your Amazon EC2 resources

Azure: Use tags to organize your Azure resources

Google Cloud: Use labels to organize your Google Cloud resources

2

Update the account bill to include the business service tags.

Update the account bill to include the business service tags to ensure that the specified business service tag (for example, Service) is properly channeled to the cost and usage report of the provider.

For Azure, the tags are automatically included in the cost and usage bill report.

AWS: Using Cost Allocation Tags

Azure: Use tags to organize your Azure resources

Google Cloud: Use labels to organize your Google Cloud resources

3

Configure and run ETLs to import business service details from the providers.

Configure and run the following out-of-the-box ETLs to include the relevant business service tag while importing data from the cloud providers.

  • AWS API Extractor
  • Azure API Extractor
  • GCP API Extractor

The business service and assigned resources with tags are imported as entities in the Capacity Optimization Workspace.

For on-premises infrastructure

Use one of the following methods to import business service details for instances or systems in your on-premises data center:

MethodReference topics

Organize business services within BMC Atrium CMDB. Then, use the BMC - Atrium CMDB extractor to import business services in the Capacity Optimization database.

BMC - Atrium CMDB extractor

Use an out-of-the-box generic - object relationship ETL to import business service hierarchy.

  • Generic - Object relationship SQL extractor
  • Generic - Object Relationship CSV Parser
Develop a custom ETL to create the business service hierarchy.
  • Writing a parser ETL
  • Writing an extractor ETL

Manually create your business service hierarchy in the Workspace of the TrueSight Capacity Optimization console.

  • Creating a domain
  • Adding system and business driver entities to a domain

Important: Ensure that the ETL modules that you use to import business service data (for example, BMC - Atrium CMDB extractor ) and to collect infrastructure data (for example, VMware vCenter Extractor Service) for on-premises resources share the same entity catalog.

Step II. Verify the imported business service data

After you run ETLs that import the public and on-premises infrastructure data, in the TrueSight Capacity Optimization console, click Workspace.

Ensure that a domain is created for every imported business service and the business service hierarchy is created in the Workspace. The following screenshots shows systems and resources listed under a business service or are included under technical services:

 The following image shows a domain created for Data Solutions business service:

Step III. For public clouds: Import business service cost data

For public cloud providers, use the following ETLs to import the cost data:

In the ETL configuration, specify the business service tag name or key.

When you run the ETL, the cost data is imported. By mapping the tags of the imported resources with those of the workspace entities, the ETL associates the cost of a resource under a specific business service.

Important: Ensure that the cost and usage ETL module (for example, Amazon Web Services - Cost and Usage Extractor) and the ETL that imports infrastructure data (for example, Amazon Web Services - AWS API Extractor) for a provider share the same entity catalog.

The Cost Estimation backend service estimates the costs, forecasts, and migration simulation results. It runs multiple times a day. To view the results on the TrueSight Cloud Cost Control user interface, you need to wait till the service run is completed. To run the Cost Estimation service immediately, in the TrueSight Capacity Optimization console, navigate to Administration -> Components -> Backend Services. In the Active Services table, click the Cost Estimation Service and click Wake up.

Where to go from here

Analyzing costs by business service

Reference information

 About Business services and tags

Business service: An IT service that directly supports a business process. For example, financial services, online banking services delivered by banks to its customers, or Human Resource (HR) services delivered by an HR department.

Tag: A metadata key-value pair that you can assign to your instances and resources in the cloud to logically organize them by categories, for example, by business service, purpose, environment, owner. Using tags is helpful when you need to organize your resources for billing or management. Tags enable you to group your billing data. For example, if you are running multiple instances for different departments, use the tags to group usage by departments. 

Sample data with the tag 'Service' being assigned to resources:

Resource

Tag Name

Tag Value

VM1

Service

HR

VM2

Service

HR

VM3

Service

Web Portal A

VM4

Service

Web Portal A

VM5

Service

Web Portal B

 

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