Analyzing costs by business service

Use the Business Services page to get a quick summary of your costs per business service and to understand and analyze the cost details for a specific business service. The Business Services page displays the monthly costs per business service for the public cloud platforms and for your  on-premises private cloud. 

You can drill down into a business service to view details of the associated cost. You can also analyze and manage the budget of a business service.

From the Business Services page, you can achieve the following goals: 

  • Analyze cost of a business service.
    • Identify and analyze the business services with high costs.
    • Identify the business services with high CPU utilization.
    • Analyze and investigate the cost of a specific business service.
    • View and compare the monthly cloud costs by business service.
    • View the daily and monthly costs for a business service by cloud service provider.
    • View and compare the monthly costs of all resources that a business service uses.
    • View detailed bill (bill line items) for every business service. 
  • Manage budget of a business service.
Reference information


 Definitions (Business service, Resource)

Business service: An IT service that directly supports a business process. For example, financial services, online banking services delivered by banks to its customers, or Human Resource (HR) services delivered by an HR department.

Resource: An entity or a service of a cloud provider or in the on-premises data center that users can work with. For example, physical servers, virtual machines, storage devices, containers. 

 Why analyze business service costs?

As a service owner in an organization, you might be interested in knowing the costs associated with the different business services.

Consider an example:

The IT department of an organization provides IT related services to all the employees. These IT services are the business services of the IT department.

To provide these services, the organization or department requires IT resources such as virtual machines, servers, databases, storage devices, and so on. These resources could be provisioned in the public cloud or in the organization's on-premises data center.

As a service owner, you would like to know whether a business service is too expensive, or is not consuming enough resources that are assigned to it, or needs more resources for better functioning or to support more demand. By using the cost data for the business service, you can decide whether you need to provision more resources for the service or reduce the resources.

Before you begin

Ensure that business service data for your public clouds and on-premises data center are already imported. For more information, see Collecting business service data

The following image shows a few examples of business services as displayed in the Capacity Optimization Workspace:

Information

The cost of a resource is associated with only one business service. If a resource is assigned to multiple business services, its cost is associated with the business service that was last created. 

To analyze costs by business service

  1. In the navigation pane of the TrueSight console, select Cloud Cost Control and click the Business Services tab. 

    The Business Services page displays the costs and other details for all the business services. The most expensive service is listed first.  By default, the costs for the current month are displayed.  
     
     

  2. View a quick cost summary of all the business services

    1. Review the following business service details. By default, some columns are hidden. You can show or hide columns using the action menuthat is located next to the Monthly Cost by Business Service table title.

      ColumnDescription
      NameName of the business service that uses the resources of the cloud provider. To drill down into detailed cost analysis of a business service, click the name. The Business Service Cost Details page is displayed.
      Cost [$]Monthly cost of the resources used by the business service.
      Projected Cost [$]Forecasted total cost of the business service for the current month. Calculated based on the spent amount as on the current date in the month. This field is displayed only when the current month filter is selected.
      Previous Month Cost [$]Monthly cost of the resources used by the business service in the previous month.
      Projected Cost vs Previous Month [%]Percentage representing monthly projected cost with respect to the amount spent in the previous month. This field is displayed only when the current month filter is selected.
      Cost vs Previous Month [%]Percentage representing monthly cost with respect to the amount spent in the previous month. This field is displayed when the month that is already over is selected.
      Number of InstancesNumber of active or running instances of resources that are assigned to the business service.
      Potential Savings [$]Estimated maximum savings that you can achieve by applying resource usage optimizations identified for this business service.
      Normalized compute hours

      Approximate number of hours of compute time used by the instances that are assigned to the business service. This value gives an estimate of the size of the business service.

      This metric is displayed only for compute-related services and resources.

      For more information about normalized compute hours, see Normalized compute hours overview.

      ProviderCloud provider that hosts the resources that are assigned to the business service. A business service might have resources provisioned on more than one cloud provider.

         

    2. To view the cost for a specific provider only or for a specific month, use the global filters:

      Global filters:

       

      1. Cloud Provider quick filter: Click a cloud provider button to show or hide the provider's data on the page.

      2. Monthly filter: Click the monthly filter to select a specific month for which you want to view the data.

      infoInfo: By default, the page displays data for the current month and for all available cloud providers. The options that you select in the global filters (Cloud Provider quick filter, Monthly filter) apply to all the page elements (table and charts).

  3. Drill down into a business service for details

    1. In the Business Services page, click the business service name for which you want to investigate and view details for.
      The Business Service Cost Details page opens that provides cost and other details for the selected business service such as the average monthly and projected yearly costs, the number of instances, normalized compute hours, provider, and potential savings. The page also displays the following charts:

      ChartDescription
      Daily CostsA stacked area graph that enables you to compare the daily usage costs of the cloud providers for the business service. 
      Monthly Cost by CategoryA pie chart that enables you to get a quick comparative view of the cost of the different cloud services, grouped by service categories. 
      Monthly Costs  A chart that displays the cost breakup for the selected business service for the past and future months, based on the selected month.  

      Info

      The cost details are based on the selected month. If you change the month and year, the cost data changes accordingly.

    2. To know details of the resources that are assigned to the selected business service or to identify the resources with higher costs, click the Resources tab. 

    3. Review the following column values on the Resources page: 

      ColumnDescription
      ResourceName of the resource. To drill down into detailed cost analysis of a resource, click the name. The Bill details page is displayed.
      Total Cost [$]Total cost of the resource that the business service uses over the selected month.
      ProviderCloud provider that the resource is associated with.
      Cloud ServiceCloud service that uses the associated resource.
      Normalized Compute Hours

      Approximate number of hours of compute time used by the instances that are assigned to the business service. This value gives an estimate of the size of the business service.

      This metric is displayed only for compute-related services and resources.

      For more information about normalized compute hours, see Normalized compute hours overview.

      Resource TypeType of the resource. For example, EBS volume, Tax, Load balancer.
      Instance Type

      A specification that defines the resources (CPU, memory, and storage) for an instance. For example. m1.small, m1.large.

      If the resource is not a compute resource (server), then this column is not applicable.

      RegionRegion where the resource is located. The Region value is not populated for a business service that uses the on-premises infrastructure systems.
      Account Name

      Name of the account that is associated with the account identifier.

      Account Identifier

      A unique identifier assigned to the account that owns the resource. This identifier is assigned by the cloud provider.

      In case of AWS and Google Cloud Platform, it is the 12-digit account ID. For Azure, it is the subscription ID.

    4. To investigate further into a resource, click the resource name.  

      The Resource details page opens that shows cost and other details for the selected resource such as the average monthly cost, provider, and region. The tags associated with the resource are also displayed.

      The page also displays a chart. For the resource type Tax, the Monthly Cost by Operation chart is displayed, which is a pie chart that describes the monthly cost of the resource for the different operations for which the resource is used. For all other resource types, the Daily Costs chart is displayed, which is a stacked area graph that enables you to compare the daily usage costs based on operations performed on the resource. 

      To view and analyze the bill line-item details for the resource, click the Bill Details tab.  

      The Bill Details page is displayed that provides a line-by-line detailed bill of the costs associated with the selected resource:

      • Name of the selected resource

      • Cost of the resource for a specific operation as indicated by the associated date stamp
      • Date when the resource is used for the associated operation
      • Type of the resource
      • Activity or operation for which the selected resource is used
      • Region where the selected resource is located
      • Specific cost description of how much of the total cost is used by the resource

    5. Click the ← Back button on the browser to go back to the Business Service Cost Details page. 

    6. To view and analyze the bill line-item details for the resources that are assigned to the selected cloud service, click the Bill Details tab.  

      The Bill Details page is displayed that provides a line-by-line detailed bill of the costs associated with the selected resource. The page displays following details for the selected resource:

      ColumnDescription
      ResourceName of the selected resource.
      Cost [$]Cost of the resource for a specific operation as indicated by the associated date and time stamp.
      DateDate when the resource is used for the associated operation.
      ProviderCloud provider that the resource is associated with.
      CategoryCloud service category that the cloud service belongs to.
      Cloud ServiceCloud service that uses the associated resource.
      Instance Type

      A specification that defines the resources (CPU, memory, and storage) for an instance. For example. m1.small, m1.large.

      Usage Type


      The type of usage that is covered by this line item. If you paid for a Reserved Instance, the report has one line that shows the monthly committed cost, and multiple lines that show a charge of 0.

      Usage


      Indicates the time in number for which the resource is used for the specific operation. The value in this field along with the Unit value provides you the right indicator of the resource usage.

      Unit


      Indicates the unit of time for which the resources is used for the specific operation. For example, hours, minutes, days.

      OperationActivity or operation for which the selected resource is used.
      RegionRegion where the selected resource is located.
      Account Name


      Name of the account associated with the account identifier.

      Account Identifier

      A unique identifier assigned to the account that owns the resource. This identifier is assigned by the cloud provider.

      In case of AWS and Google Cloud Platform, it is the 12-digit account ID. For Azure, it is the subscription ID.

      DescriptionSpecific cost description of how much of the total cost is used by an instance type.

      Use the Resource filter to view the bill details for a specific resource.

    7. To simulate the migration of a business service, click Simulate Cloud Migration. For more information, see Estimating the cost of migrating servers to the public cloud.
    8. To analyze cost against budget for the selected business service, click the Budget tab. The Budget tab provides the following details for the selected period:

      ColumnDescription
      Budget AmountBudget amount allocated to the business service for this budget cycle. You can allocate the budget to the business service by using the Set Budget option.
      CostAmount of the allocated budget this business service has consumed till the current date in the budget cycle.
      Cost vs Budget %Percentage of the allocated budget this business service has consumed till the current date in the budget cycle.
      BalanceBalance amount of this business service for the budget cycle, with respect to the allocated budget. The amount is displayed in  Red  font and in brackets when the balance is negative.
      Projected Cost

      Forecasted total cost of the business service for the budget cycle. Calculated based on the spent budget as on the current date in the budget cycle.

      Projected Cost vs Budget %

      Percentage of the forecasted total cost of the business service for the budget cycle. Calculated based on the spent budget as on the current date in the budget cycle.

      Projected Classification

      Projected classification to display whether the business service is In budgetOverspender, or Underspender based on the threshold that you set in the Settings page.

      Projected BalanceForecasted balance amount that this business service will have at the end of the budget cycle, with respect to the projected cost and the allocated budget. The amount is displayed in  Red  font and in brackets when the balance is negative.
      Days to exhaust the budget

      Displays one of the following options based on the actual and projected budget values:

      • Not exhausting: When the business service will not consume the allocated budget at the end of the budget cycle.
      • Exhausted: When the business service has already consumed the allocated budget. A severity icon is also displayed.
      • <Number of days>: The number of days in which the business service will consume the remaining budget.

      To compare the budget details for all periods in the current fiscal year, review the Summary of fiscal year <year> table.

    9. To save an offline copy of the details on the currently active tab, click  and select Export to PDF or Export to Excel
      For example, if you want an offline copy of the Bill Details tab, first select that tab and then select the required Export option.

Video - Viewing all business services and their associated costs

The following video (5:19) provides a view of all business services and their associated costs, along with a detailed view of the resources that are using each service.

https://youtu.be/x9yYA9aWg5E

* Depending on your product version, the user interface might vary.

 

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