This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

Creating a custom PDF

1. If you are not logged in, click the head icon at the top-right of the window, select Log in, and follow the instructions:
   
2. Navigate to the page that you want to export to PDF. To create a PDF of the whole space, navigate to the space home page.
3. Next to the page title, click Export .
4. In the Export dialog box, click PDF:
   
5. In the Export as PDF dialog box, perform one of these steps:
   • To create a PDF of that page only, proceed to step 6.
   • To create a PDF of that page and its child pages, click select all.
   • To create a PDF of that page and a selection of its child pages, select the checkboxes next to the pages that you want to include your PDF.
6. Click Export.

7. In the PDF Export Options dialog box, select the checkboxes for the features that you want to include in your PDF.

   Tip

   If you are creating a PDF of a single page, clear the Table of Contents checkbox.

8. Click Export.
   The PDF is created.
9. Save the PDF locally.

Videos

For videos that supplement the text-based documentation, see Training-videos.

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.

The following are general questions about BMC technical documentation:

• How can I get a PDF of selected content in a space?

  Click here to expand...

  This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

  You must log in or register to view this page

  Creating a custom PDF

  Important

  We are working to improve the PDF export experience. We are currently working on the following issues:

  • Page order—If you export more than one page to PDF, they might be displayed in alphabetical order instead of the order in the interface.
  • Interface update—The export interface options are changing, so these instructions might not match them exactly.
  • Known limitations—PDF exports are not always completed successfully.
    Thank you for your patience.

  1. If you are not logged in, click the head icon at the top-right of the window, select Log in, and follow the instructions:
     
  2. Navigate to the page that you want to export to PDF. To create a PDF of the whole space, navigate to the space home page.
  3. Next to the page title, click Export .
  4. In the Export dialog box, click PDF:
     
  5. In the Export as PDF dialog box, perform one of these steps:
     • To create a PDF of that page only, proceed to step 6.
     • To create a PDF of that page and its child pages, click select all.
     • To create a PDF of that page and a selection of its child pages, select the checkboxes next to the pages that you want to include your PDF.
  6. Click Export.

  7. In the PDF Export Options dialog box, select the checkboxes for the features that you want to include in your PDF.

     Tip

     If you are creating a PDF of a single page, clear the Table of Contents checkbox.

  8. Click Export.
     The PDF is created.
  9. Save the PDF locally.

  Videos

  For videos that supplement the text-based documentation, see Training-videos.

• Where can I get documentation for all BMC products?

  Click here to expand...

  Go to BMC Documentation Dashboard. Click a product from Popular documentation or search for your products' documentation in the Find documentation by product name field.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

• Track-It! Community

• Training videos

• Attend a BMC Software webinar

• Track-It! - Education & Professional services

• BMCdocs YouTube channel

Support information

The following questions offer information about BMC Support:

• How can I contact BMC Support?

  Click here to expand...

  If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

  If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

• How can I check a product version's support status?

  Click here to expand...

  You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

  • All versions of the product and their current support levels (full or limited)
  • Dates on which support ends

  You can also find information about the latest support policies on Support Central.

• Where can I get the security certificates required to transfer files to BMC Support?

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  You must log in or register to view this page