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Track-It! 20.23

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Track-It! is a Help Desk software application that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.

This space contains information about Track-It! 2023 releases.

Release notes

updated 23 Jun

Learn what’s new or changed for Track-It! 2023 Release 01, including new features, urgent issues, documentation updates, and product updates.

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Known and corrected issues

Installing

Date	Title	Summary
May 24, 2023	2023 Release 01	Enhancements and features available in this product update: Updates to configuring incoming and outgoing email mailboxes Updates to sending an email via ticket Updates to sending an email via assignment Updates to creating and managing tickets Updates to creating and managing assignments Updates to data that you can migrate Updates to announcements Updates to configuring business rules Updates to defining views and performing actions on Help Desk Updates to defining views and performing actions on Change Management Updates to defining views and performing actions on Asset Management Updates to defining views and performing actions on Purchasing Updates to searching for records Updates to the LogConfig utility Updates to licenses Updates to the data sources for reports Updates to system requirements Updates to Track-It! 11.4 vs. Track-It! 20xx Updates to upgrade paths supported Updates to the Track-It! data model Updates to known and corrected issues

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Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

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If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):

Go to the branch or topic for which you want to create a PDF.
On the toolbar in the upper-right of the window, clickand select Export to PDF:
Important

Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.
In the Exporting PDF dialog box:
- In the Template box, select one of the following PDF styles:
  - Simple to export a PDF with no cover, table of contents, or index
    By default, the Simple template exports only the current page.
  - Standard to export a traditional PDF with a cover, table of contents, and index
    By default, the Standard template exports the current page and its child pages.
  Example
  In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:
- In the Export Scope box, select what you want to export:
  - Only this page to export the current page
  - This page and its children to export an entire section (current page and any child topics)
Click Export.

For more information, see Help for BMC Online Technical Documentation Open link .

Getting started Architecture Training videos Track-It! data model Product notifications Orientation checklist	Planning Deployment planning and system requirements Installing Installation, configuration, and maintenance Upgrading Upgrade paths and migrating from Track-It! 11.4 to Track-It! 2023 Configuring after installation Post-installation product configuration
Administering Security and system administration	Using Working with the product
Troubleshooting Common issues	Web Services API Integrations with other product or application

PDFs and videos

This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

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Creating a custom PDF

If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):

Go to the branch or topic for which you want to create a PDF.
On the toolbar in the upper-right of the window, clickand select Export to PDF:
Important

Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.
In the Exporting PDF dialog box:
- In the Template box, select one of the following PDF styles:
  - Simple to export a PDF with no cover, table of contents, or index
    By default, the Simple template exports only the current page.
  - Standard to export a traditional PDF with a cover, table of contents, and index
    By default, the Standard template exports the current page and its child pages.
  Example
  In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:
- In the Export Scope box, select what you want to export:
  - Only this page to export the current page
  - This page and its children to export an entire section (current page and any child topics)
Click Export.

For more information, see Help for BMC Online Technical Documentation Open link .

Videos

For videos that supplement the text-based documentation, see Training videos.

FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.

The following are general questions about BMC technical documentation:

How can I get a PDF of selected content in a space?
Click here to expand...
This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

Log in or register to view the contents of this page.

Creating a custom PDF
If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):
Go to the branch or topic for which you want to create a PDF.
On the toolbar in the upper-right of the window, clickand select Export to PDF:
Important

Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.
In the Exporting PDF dialog box:
In the Template box, select one of the following PDF styles:
Simple to export a PDF with no cover, table of contents, or index
By default, the Simple template exports only the current page.
Standard to export a traditional PDF with a cover, table of contents, and index
By default, the Standard template exports the current page and its child pages.
Example
In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:
In the Export Scope box, select what you want to export:
Only this page to export the current page
This page and its children to export an entire section (current page and any child topics)
Click Export.
For more information, see Help for BMC Online Technical Documentation .
Videos
For videos that supplement the text-based documentation, see Training videos.
Where can I get documentation for all BMC products?
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Go to BMC Documentation Dashboard . Click a product from Popular documentation or search for your products' documentation in the Find documentation by product name field.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

Support information

The following questions offer information about BMC Support:

How can I contact BMC Support?
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If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central . You can search the Knowledge Base for help with an issue or download products and maintenance.
If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
How can I check a product version's support status?
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You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:
- All versions of the product and their current support levels (full or limited)
- Dates on which support ends
You can also find information about the latest support policies on Support Central.
Where can I get the security certificates required to transfer files to BMC Support?
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Related topic

PDFs and videos

Track-It! 20.23

Creating a custom PDF

Videos

Frequently asked questions

Creating a custom PDF

Videos

Additional resources

Support information

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