Track-It! is a Help Desk software application that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.
This space contains information about Track-It! 2023 releases.
Learn what’s new or changed for Track-It! 2023 Release 01, including new features, urgent issues, documentation updates, and product updates.
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To stay informed of changes to this space,
place a watch
on this page.
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Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.
This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.
Creating a custom PDF
Go to the branch or topic for which you want to create a PDF.
On the toolbar in the upper-right of the window, click
and select Export to PDF:Important
Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.
In the Exporting PDF dialog box:
- In the Template box, select one of the following PDF styles:
- Simple to export a PDF with no cover, table of contents, or index
By default, the Simple template exports only the current page. - Standard to export a traditional PDF with a cover, table of contents, and index
By default, the Standard template exports the current page and its child pages.
- Simple to export a PDF with no cover, table of contents, or index
In the Export Scope box, select what you want to export:
- Only this page to export the current page
- This page and its children to export an entire section (current page and any child topics)
- In the Template box, select one of the following PDF styles:
Click Export.
For more information, see
Help for BMC Online Technical Documentation
.
Videos
For videos that supplement the text-based documentation, see Training videos.
This topic answers common questions and explains how to access additional resources, including BMC Support.
Frequently asked questions
This section answers frequently asked questions (FAQs) about the documentation portal.
The following are general questions about BMC technical documentation:
How can I get a PDF of selected content in a space?
Where can I get documentation for all BMC products?
Additional resources
The following BMC sites are external to this portal and provide information that you might find helpful:
-
Track-It! Community
-
Training videos
-
Attend a BMC Software webinar
-
Track-It! - Education & Professional services
-
BMCdocs YouTube channel
Support information
The following questions offer information about BMC Support:
How can I contact BMC Support?
How can I check a product version's support status?
Where can I get the security certificates required to transfer files to BMC Support?
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