FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.

The following are general questions about BMC technical documentation:

• How can I get a PDF of selected content in a space?

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  This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

  Log in or register to view the contents of this page.

  Creating a custom PDF

  If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):

  1. Go to the branch or topic for which you want to create a PDF.

  2. On the toolbar in the upper-right of the window,  clickand select Export to PDF:

     

     Important

     Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.

  3. In the Exporting PDF dialog box:

     • In the Template box, select one of the following PDF styles:
       • Simple to export a PDF with no cover, table of contents, or index 
         By default, the Simple template exports only the current page.
       • Standard to export a traditional PDF with a cover, table of contents, and index 
         By default, the Standard template exports the current page and its child pages.

       Example

       In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:

       

     • In the Export Scope box, select what you want to export:

       • Only this page to export the current page
       • This page and its children to export an entire section (current page and any child topics)

  4. Click Export.

  For more information, see Help for BMC Online Technical Documentation .

  Videos

  For videos that supplement the text-based documentation, see Training videos.

• Where can I get documentation for all BMC products?

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  Go to BMC Documentation Dashboard . Click a product from Popular documentation or search for your products' documentation in the Find documentation by product name field.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

• Track-It! Community
• Training videos
• Attend a BMC Software webinar
• Track-It! - Education & Professional services
• BMCdocs YouTube channel

Support information

The following questions offer information about BMC Support:

• How can I contact BMC Support?

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  If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central . You can search the Knowledge Base for help with an issue or download products and maintenance.

  If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

• How can I check a product version's support status?

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  You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

  • All versions of the product and their current support levels (full or limited)

  • Dates on which support ends

  You can also find information about the latest support policies on Support Central.

• Where can I get the security certificates required to transfer files to BMC Support?

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