Logging in to the Track-It! Mobile App

As a Technician, you can start a Track-It! Mobile App session by logging into Track-It! from your mobile device.

Note

The Track-It! Mobile App does not support AD authentication for Technician login.

From your mobile device, open the Track-It! Mobile App.
The Track-It Mobile App server validation screen is displayed.
Enter your Track-It Server URL (for example, http://TrackItServer/TrackIt), and then tap Continue.
The Track-It Mobile App verifies your URL and displays the Login page.
In the Login page, enter your credentials as follows:
- Login ID – Track-It! Technician User Name
- Password – Unique password established for the User Name
- Group – Assigned group for the technician
  Tip
  You can use your Microsoft Windows User Name and password to log in to the Track-It! Mobile app as follows:
  - At Login ID, specify DOMAIN_NAME\USER_NAME of your Windows User Name.
  - At Password, enter your Windows password.
Tap Login.
The Track-It Mobile App displays the My Open Tickets system view from the Help Desk module.
Note

If you are already logged in to a Track-It session from a different device, you are prompted whether to close the existing login. If you want to close the existing login and start a Mobile App session, select Yes. If do not want to start a Mobile App session and want to keep the existing login open, select No. When you start a new Track-It! session, the new session overwrites any other session that is already open.

From any Help Desk view or Search view, tap .
Tap Logout.
The Mobile App logs out from Track-It! and displays the Login screen.
Note

If you delete information about the Mobile App that is stored on your mobile device, all data related to URL, permissions, credentials, and logs are removed.

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