FAQs and additional resources
This topic answers common questions and explains how to access additional resources, including BMC Support.
Frequently asked questions
This section answers frequently asked questions (FAQs) about the documentation portal.
The following is a general question about Track-It! documentation:
- From the Tools menu in the upper-right, select Export to PDF.
- Select the type of PDF that you want:
- Only this page for a PDF of the current page
- This page and its children for a PDF of the current page and all of its child topics
Depending on the number of topics included in the export, it might take several minutes to create the PDF. After the export is complete, you can download the PDF.
The following BMC sites are external to this portal and provide information that you might find helpful:
The following questions offer information about BMC Support:
If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.
You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:
- All versions of the product and their current support levels (full or limited)
Dates on which support ends
You can also find information about the latest support policies on Support Central.