This documentation supports the 9.0 version of BMC Atrium Single Sign-On, which is in "End of Version Support." However, the documentation is available for your convenience. You will not be able to leave comments.

Click here to view the documentation for a supported version of Remedy Single Sign-On.

Troubleshooting JEE agents

This following topics provide instruction for manually removing a JEE agent from BMC Atrium Single Sign-On. These steps only involve BMC Atrium Single Sign-On configuration. Additional steps might be required for full removal.

To remove a JEE agent from BMC Atrium Single Sign-On

  1. On the BMC Atrium SSO Admin Console, click Agent Details.
  2. Select the agent you want to delete.
  3. Click Delete.

To remove a JEE agent from WebSphere

  1. Stop IBM WebSphere Application Server (WAS).
  2. Delete <installationDirectory>/AppServer/atssoAgents.
  3. Delete <installationDirectory>/AppServer/.amAgentLocator.
  4. Edit <WASHome> \AppServer\profiles\AppSrv01\config\cells\<cell>\nodes\<node>\servers\server1\server.xml
    1. Navigate to process:Server > processDefinitions > jvmEntries.
    2. Remove from attribute genericJvmArguments the system property declarations (for example, ).
    3. A sub tag of jvmEntries, classpath, contains the classpath for the JVM. Remove the BMC Atrium Single Sign-On entries.
  5. Restart WAS.

To remove a JEE agent from Tomcat

  1. Stop Tomcat.
  2. Delete <catalinaHome>/atssoAgents.
    The following steps may not be applicable, depending on the agent used by the web application:
  3. Delete <catalinaHome>/.amAgentLocator.
  4. Edit <catalinaHome>conf/server.xml/and remove the realm definition. For example:

    <Realm className>="com.sun.identity.agents.tomcat.v6.AmTomcatRealm" debug="99"/
  5. Edit <catalinaHome>bin/ (or catalinaHomebin/setclasspath.bat).
    1. Delete the inclusion of (or setAgentclasspath.bat ).
    2. Delete <catalinaHome>bin/setAgentclasspath.bat.
  6. Restart Tomcat.

To remove a JEE agent from JBoss or WebLogic

  1. Stop the relevant application server.
  2. Delete <directory>/atssoAgents.
  3. Restart the relevant application server.
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