Limited Kerberos service tickets size issue

You may face this issue with BMC Atrium Single Sign-On login, if you have configured Kerberos authentication.

Limited Service tickets size

When you have configured Kerberos authentication and the BMC application user tries to logon to the BMC Remedy Mid Tier or any other BMC application, an errors occurs due to large Kerberos service tickets. During the logging in process, the BMC application user views a blank web page in Mozilla Firefox or encounters the following error in Microsoft Internet Explorer, "This page cannot be displayed.".

You may be facing this issue due to limited default size defined for large service tickets in Server.XML file.

Increasing the service tickets size

You can resolve this issue by increasing the value for maxHttpHeaderSize attribute in server.xml file on BMC Atrium Single Sign-On tomcat server. Use the following steps:

1. Navigate to the following location on your tomcat server: <install>/tomcat/conf.
2. Open the server.xml file using any text editor.
3. Search for the <connector> tag and modify or add the value for maxHttpHeaderSize attribute. For example, 32000 is a good value which should ensures successful login for most environments.
4. Save the file and close it.