User access to application consoles and functions

The following table shows the consoles and functions that various users and roles can use within BMC Service Request Management.

User access to application consoles and functions in BMC Service Request Management

	Types of service request users		BMC Service Request Management roles
	Unknown user	Registered user (in the People form)	Service request user	Business manager	Entitlement administrator	Request Catalog manager	SRM administrator	Business analyst
Consoles
Request Entry console	See User permissions	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Business Manager Console	No	No	No	Yes	No	No	No	No
Service Request Coordinator Console	No	No	Yes	No	No	No	No	No
Service Catalog Manager Console	No	No	No	No	No	Yes	No	No
Service Request Designer	No	No	No	No	No	Yes	No	Yes
Application Administration Console	No	No	No	No	Yes ¹	No	Yes	No
Import Export Console	No	No	No	No	No	Yes	No	No
Functions
Create, modify, close, reopen, or cancel service requests. View broadcasts and access surveys.	See User permissions	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Create, modify, or cancel service requests for others.	No	No	Yes	Yes	No	No	No	No
Approve service requests.	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Define entitlement rules.	No	No	No	No	Yes	Yes ²	Yes	No
Create reports.	No	No	Yes	Yes	No	Yes	No	No
Access application administration and configuration.	No	No	No	No	No	No	Yes	No
Create and modify AOTs.	No	No	No	No	No	Yes	No	No
Create and modify PDTs.	No	No	No	No	No	Yes	No	No
Create and modify SRDs using the Service Request Definition form.	No	No	No	No	No	Yes	No	No
Create SRDs using the Service Request Designer.	No	No	No	No	No	Yes	No	Yes
Perform system-level troubleshooting.	No	No	Yes	No	No	No	Yes	No

^{1 Access to entitlement configuration only}
^{2 Create or modify entitlement rules through the Entitlement tab on the Service Request Definition form}

User access to application consoles and functions

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