This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Configuring the URL used with the mid tier

For status icons in My Requests and View Details to function correctly, the URL that is used to access the Request Entry console must contain the name of the current BMC Remedy AR System server for the mid tier, which is the value in the $SERVER$ variable.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.