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This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
BMC Service Request Management 8.1 Upgrading

After upgrading the application on a stack other than 8.1

If you upgrade BMC Service Request Management 8.1 on a stack where the foundation is not at 8.1, following which the foundation is upgraded to 8.1, you must perform the following steps:

  1. Open the SHR:SchemaNames form.
  2. Search for records for the Schema Names: LIKE "SRD:STAGE%"
  3. Select all of the records that are returned and modify them all, by setting the field Form Type = "Staging Form". (This field is in the Form Lookup tab).
  4. Save the records.

Note

This topic applies when the foundation and BMC Remedy ITSM are upgraded after BMC Service Request Management 8.1 is upgraded or installed. In mixed mode, with BMC Remedy AR System, BMC Atrium Core, and BMC Service Request Management at 8.1 and the BMC Remedy IT Service Management (foundation) is at 7.6.04 SP2. The field, Form Type = "Staging Form", is added only after BMC Remedy ITSM 8.1 is installed.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Kelly Holcomb on Jan 04, 2013
upgrading mixed_version_stack

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Exporting and importing data between different versions of the application
After upgrading from pre-8.0 versions
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