This documentation supports the 22.1 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.


Consult the following topics for information about troubleshooting BMC Service Request Management, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and diagnostic information. 

Error messages, diagnostics, and logs
  • Error messages Open link
  • Collecting diagnostics in a zip file Open link
  • BMC Helix ITSM Maintenance tool Open link
  • Working with logs Open link
Related topics
  • Support information
  • Knowledge articles for BMC Helix ITSM Open link
  • BMC Service Request Management learning path Open link
Troubleshooting localization


The following video provides information about troubleshooting event errors.

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