This documentation supports the 22.1 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.

Roles and permissions in BMC Service Request Management

Service Request Management provides two types of roles: user roles and functional roles.

  • Assign the right user roles to people based on their goals, so that users can perform the assigned tasks by using Service Request Management. The user roles determine which console a user can access and what actions they can perform.
  • Use functional roles to extend the access granted in the user role. A functional role provides additional capability to users in support group to which the role is applied.
  • Use permission groups to grant users access to applications in the BMC Helix ITSM suite and to different consoles and modules within an application.
Related topics

Roles and permissions Open link

Access control for ticket data Open link

Consult the following topics to learn more about roles and permissions in Service Request Management:

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