Integrating

As a developers, you can use the application interfaces associated with BMC Service Request Management to enable external applications. You can use web services and APIs to create, modify, and search for tickets within Service Request Management.

To integrate custom applications with Service Request Management, you should have a working knowledge of the Action Request System and the common foundation of BMC Helix ITSM.

Read the following topics to learn how you can integrate custom applications with Service Request Management:

• Integration methods
• Registering custom applications for integration
• Defining target data from custom applications
• Configuring event commands and parameters for use in custom applications