This documentation supports the 22.1 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.

Defining SRD customer information

You can modify specific customer information for your SRD. The customer is the person requesting that the SRD be added to the service catalog. Customers are by default required to approve the SRD before it can be deployed.

To define customer information

  1. Search for the SRD, select it, and click View.
  2. Under the Customer First Name and Last Name fields, click Details.
  3. On the Request Customer Information form, add or modify customer information.
    For example, in a multi-tenancy environment, you can change the company or organization as needed. You can click Clear to remove all customer information.
  4. Click OK, and save the SRD.
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