This documentation supports the 22.1 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.

BMC Service Request Management architecture

BMC Service Request Management shares a common foundation with BMC Helix ITSM — both applications are built on Action Request System. Service Request Management leverages the foundational elements of the BMC Helix ITSM, for example, workflow, approvals, task management, notification, and email. This integration platform simplifies and reduces the management costs.

Related topics

Key concepts

BMC Helix ITSM Architecture Open link


Service Request Management is integrated with the BMC Helix ITSM: Change Management, Incident Management, and Work Order Management. You can also integrate Service Request Management with other third-party applications.

Service Request Management also captures the relationships between catalog items and business service definitions through its integration with the CMDB Service Catalog.

Service Request Management ties into BMC Service Level Management so that request service targets are rolled into comprehensive service level agreements and contracts.

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