Release notes and notices

Learn what’s new or changed for BMC Service Request Management 21.3 release, including new features, urgent issues, documentation updates, and fixes or patches.

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BMC Helix ITSM release notes Open link

Date	Summary	Reference
September 5, 2023	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21.3 patches
June 15, 2023	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21.3 patches
January 23, 2023	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21.3 patches
December 20, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21.3 patches
December 1, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21.3 patches
September 2, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21.3 patches
August 1, 2022	Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch: Rollback deployment Updates to Fluent Bit deployment Enhancements to Support Assistant tool	Action Request System 21.3 patches
May 27, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21.3 patches
March 23, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21.3 patches
February 8, 2022	This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.	21.3 patches
January 20, 2022	Patch 2 for version 21.3 is available for BMC Helix subscribers (SaaS). This patch release includes the following update for BMC Helix ITSM: BMC Service Request Management is available only for upgrade scenarios for existing customers Enhance knowledge article management by integrating BMC Helix Knowledge Management by ComAround	21.3 patches
January 5, 2022	Patch 2 for version 21.3 is available for on-premises customers. This patch offers support for BMC Helix ITSM Insights and BMC Helix Dashboards deployment.	21.3 patches
November 19, 2021	This patch release includes updates and defect fixes for BMC Helix ITSM: Smart IT and BMC Helix ITSM.	21.3 patches
October 4, 2021	For the BMC Helix ITSM enhancements, see BMC Helix ITSM enhancements .	21.3 enhancements

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