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Phased rollout

 

This documentation supports the 21.05 version of BMC Service Request Management. To view an earlier version, select the version from the Product version menu.

BMC Service Request Management 21.05 Administering

Viewing object relationships

You can view relationships among Service Request Definitions (SRDs), Process Definition Templates (PDTs), application templates, and Application Object Templates (AOTs). This information is helpful, for example, if you are planning to merge data on import, and there have been changes to a PDT. Viewing relationships to the PDT before an export will help you understand which objects might be added, updated, or removed in the import environment.

Related topics

Migrating BMC Service Request Management objects and data

You might also want to view relationships when making changes to a PDT or an AOT. Viewing relationships will show the list of objects that might be affected by your changes.

View relationships by using any of the following methods:

To view relationships from:Do the following:
The Import Export Console
  • Select Relationships > Relationships from the navigation pane, and then select an Object Type and Object Name from the lists. 
    or
  • After searching for SRDs or PDTs to export, click the View Relationships icon () next to the SRD or PDT name in the results list. 
A PDT
  1. Open the PDT in the Process View of the Service Catalog Manager Console.
  2. Click Relationships. 
An AOT
  1. Open the AOT from the Application Administration Console.
  2. Click Relationships. 
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Last modified by Vrishali namdev Galinde on May 31, 2021
importing relationships exporting object_relationships administering configuration common

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Staging forms and their corresponding production forms
Archival of service requests and work orders
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