Phased rollout

 

This documentation supports the 21.05 version of BMC Service Request Management. To view an earlier version, select the version from the Product version menu.

Registering AIFs

Use the Configure Advanced Interface Information form to modify fields such as the name of the company, advanced interface form (AIF), and server, before you register the AIF.

Before you begin

  • You must have SRM Administrator permissions to access this form.

  • The advanced interface forms are installed with localized views for English, Japanese, French, Italian, German, Spanish, and Simplified Chinese.

You can also disable these advanced interface forms. If you configure an advanced interface form to be inactive, application administrators cannot select it as an advanced interface template option when creating SRDs. 

To register advanced interface forms

  1. Open the Application Administration Console and click the Custom Configuration tab.
  2. Select Service Request Management > Advanced > Configure Advanced Interface Form Data, and click Open.
    The application includes entries for the three out-of-the-box AIFs. You must create entries for any copies of the AIFs that you create.
  3. Specify the required information and click Save.
    Service Catalog Managers can now select this advanced interface template from the Custom Template field when they are creating SRDs.
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