×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

Phased rollout

 

This documentation supports the 21.05 version of BMC Service Request Management. To view an earlier version, select the version from the Product version menu.

BMC Service Request Management 21.05

Managing service requests

Consult the following topics to learn how you can manage service requests in BMC Service Request Management.  

For business users

Submitting requests from the Request Entry console

For managers

Approving or rejecting requests

For service agents
Common consoles
  • Setting up the IT Home page Open link
  • Managing and tracking work assignments in the Overview console Open link
  • Accessing and navigating the BMC Helix ITSM application consoles Open link
  • Searching for records in the application consoles Open link
Common tasks
  • Configuring social collaboration Open link
  • Defining RSS feeds Open link
  • Configuring the Twitter integration Open link
  • Configuring Twitter notifications for companies Open link
  • Broadcasting messages Open link
  • Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter Open link
  • Service Context for BMC Helix ITSM applications Open link
Was this page helpful? Yes No Submitting... Thank you
Last modified by Aditya Kirloskar on Aug 20, 2023
managing service_request

Comments

Log in or register to comment.

Configuring the Request ID link in Approval Central
Submitting requests from the Request Entry console
© Copyright 2006 - 2021 BMC Software, Inc. © Copyright 2006 - 2021 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.