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Service Management
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BMC Service Request Management
BMC Service Request Management 21.05
Managing service requests

Information

Phased rollout This documentation supports the 21.05 version of BMC Service Request Management. To view an earlier version, select the version from the Product version menu.

Managing service requests

Export

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Options for exportFormat You can navigate through the options using arrow keys, the home and end keys. Select the currently highlighted option by pressing enter or space. Right and left arrows will move focus to the next possible option in the list. The Home key will bring focus to the start of the list and the END key to its end. Up and down arrows allow you to navigate quickly to the start of option categories.

Office Formats (3)

ODT
Export as Open Document Text (ODT) format using the Office Server
PDF
Export as Portable Document Format (PDF) using the Web Browser
RTF
Export as Rich Text Format (RTF) using the Office Server

Other Formats (1)

HTML
Export as HyperText Markup Language (HTML)

Export as

Select the pages to export:

Created pages The pages created by the user or by XWiki extensions on behalf of the user.
Created and modified pages Includes modified extension pages (usually configuration pages).
All pages Includes unmodified extension pages.

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: Created Page
: Modified Extension Page
: Clean Extension Page

Consult the following topics to learn how you can manage service requests in BMC Service Request Management.

For business users

Submitting-requests-from-the-Request-Entry-console

For managers

Approving-or-rejecting-requests

For service agents

Submitting-requests-on-behalf-of-other-users
Coordinating-the-service-requests
Fulfilling-service-requests
Monitoring-service-requests
Analyzing-services-by-running-reports

Common consoles

Setting up the IT Home page
Managing and tracking work assignments in the Overview console
Accessing and navigating the BMC Helix ITSM application consoles
Searching for records in the application consoles

Common tasks

Configuring social collaboration
Defining RSS feeds
Configuring the Twitter integration
Configuring Twitter notifications for companies
Broadcasting messages
Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter
Service Context for BMC Helix ITSM applications

Tags: managing service_request

Last modified by akirlosk on 2023/08/20 23:45

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BMC Service Request Management 21.05

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