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Phased rollout

 

This documentation supports the 21.05 version of BMC Service Request Management. To view an earlier version, select the version from the Product version menu.
BMC Service Request Management 21.05

Building the service catalog

Consult the following topics to learn about each task that you must perform to build a catalog of the offered services.

Overview and guidelines
Creating the templates
Setting up the SRD
Configuring rules for the SRD
Managing the SRD
Deploying and maintaining the SRD
Common consoles
  • Setting up the IT Home page Open link
  • Managing and tracking work assignments in the Overview console Open link
  • Accessing and navigating the BMC Helix ITSM application consoles Open link
  • Searching for records in the application consoles Open link
Common tasks
  • Configuring social collaboration Open link
  • Defining RSS feeds Open link
  • Configuring the Twitter integration Open link
  • Configuring Twitter notifications for companies Open link
  • Broadcasting messages Open link
  • Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter Open link
  • Service Context for BMC Helix ITSM applications Open link
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Last modified by Vrishali namdev Galinde on Jun 23, 2021
services creating_services srd service_catalog

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Closing work orders
Overview of creating services
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