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This documentation supports the 20.02 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.
BMC Service Request Management 20.02 ... Administering Creating services Creating service request definitions: Extended configuration

Defining service targets for an SRD

BMC Service Level Management can set goals and monitor service requests to ensure that the correct level of service is being provided. You can set optional milestones and related actions to ensure that the goals are met.

Important

This option is available only if BMC Service Level Management is installed. The Service Catalog Manager must have SLM Manager or SLM Config permissions to access the Service Target Wizard.

Read the following topics to learn more about defining service targets for an SRD:


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Last modified by Manash Baruah on Oct 15, 2020
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Adding a service CI to an SRD
Creating service targets for an SRD
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