Administering
Read the following topics to learn how to perform configuration and administration tasks in BMC Service Request Management:
- Creating services
- Configuring approvals for SRDs and requests
- Setting up notifications
- Setting up surveys and viewing results
- Reviewing and maintaining SRDs
- Migrating BMC Service Request Management objects and data
- Viewing object relationships
- Archiving of service requests and work orders
- Working with the Request Entry console
- Internationalization and localization
- Setting up the Work Order Management application
- Creating requests from fulfillment applications
- Using social collaboration
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