Report types

You can use BMC Helix ITSM: Smart Reporting to create multiple report types, as described in the following video (2:20).

 https://youtu.be/21gDYXzcRMo

Use performance-based reports with predefined indicators to review team performance, system performance, and so on. Watch the following video (3:28) for an introduction to the out-of-the-box KPI reports:

 https://youtu.be/VM_hxDcdRWE

BMC Helix ITSM: Smart Reporting offers the following out-of-the-box reports:

• Out-of-the-box BMC Change Management reports and dashboards
• Out-of-the-box BMC Knowledge Management reports and dashboard
• Out-of-the-box BMC Service Desk Incident Management reports and dashboards
• Out-of-the-box BMC Service Desk Problem Management reports and dashboard
• Out-of-the-box BMC Service Level Management reports
• Out-of-the-box BMC Service Request Management reports
• Out-of-the-box Configuration Management reports and dashboard
• Out-of-the-box Task Management report
• Out-of-the-box BMC Asset Management reports
• Out-of-the-box Work Order Management reports and dashboard
• Out-of-the-box BMC Data Compliance reports
• Out-of-the-box BMC Release Management reports
• Out-of-the-box Service Dashboard for monitoring services

With the report writer, you can create custom reports. For more information, see Getting started with creating reports and charts. Additionally, BMC Helix ITSM: Smart Reporting provides a drag-and-drop report builder that you can use to create simple and sophisticated analytical reports. For more information, see Creating custom reports and charts.