Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

21.02 enhancements

Review the BMC Helix ITSM: Smart Reporting  21.02 enhancements for features that will benefit your organization and to understand changes that might impact your users.

For more information, see  AR System enhancements .


Related topics

Known and corrected issues

Release notes and notices

BMC Helix ITSM enhancements

AR System enhancements

BMC Helix ITSM: Smart Reporting enhancements


BMC Helix ITSM: Smart Reporting on BMC Helix Innovation Suite

BMC Helix ITSM: Smart Reporting is now available on BMC Helix Innovation Suite. BMC Helix ITSM: Smart Reporting serves as a single reporting application for both, Service Management and BMC Helix Innovation Studio applications. In addition to Service Management applications, an administrator can perform the following actions in BMC Helix ITSM: Smart Reporting forBMC Helix Innovation Studio applications such as BMC Helix Virtual Agent and BMC Helix Business Workflows:

Important

BMC Helix ITSM: Smart Reporting is not available for reporting on BMC Digital Workplace .

For more information on the convergence of the platform, see  AR System enhancements  in the Action Request System documentation.


Product name change for Remedy Smart Reporting

Remedy Smart Reporting is renamed to BMC Helix ITSM: Smart Reporting. While the product names have changed in 21.02, some instances in the product documentation still refer to the previous product name.

To learn about other product name changes, see  AR System enhancements in the Action Request System documentation.


What else changed in this release

The following table lists the changes in the product behavior:

Update

Product behavior in versions earlier than 21.02Product behavior in version 21.02
Ability to view and manage all content, including private content created by other users.You can view the private content created by other users only if you are given access to it.You can view and manage all content, including private content created by other users. For this, a super administrator must assign the Super Content User function to your role. For more information, see Granting Content Super User permission to access and manage all content.

BMC Helix ITSM: Smart Reportinglog file changed from log4j.properties to log4j2.xml.

You can view and manage the BMC Helix ITSM: Smart Reporting logs in the log4j.properties file.

You can view and manage the BMC Helix ITSM: Smart Reporting logs in the new log4j2.xml file. For more information, see Configuring Smart Reporting log settings.

Support for Internet Explorer version 11 is deprecated.

BMC Helix ITSM: Smart Reportingsupports Internet Explorer version 11.

As announced , the support for Internet Explorer 11 is now deprecated. We encourage you to switch to other fully supported browsers listed for Action Request System in the BMC Solution and Product Availability and Compatibility utility .

For a complete list of BMC products that no longer support Internet Explorer 11, see the BMC Customer Support Communities page .

(Google Chrome browser version 80 and later)

No support for active links that run on Close window and Un-display events

When you click the browser close button, the current window or all open browser windows are closed.

With Google Chrome version 80 and later, the active links that run on the Close Window and un-display event might not work as expected.

Set the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration to False.

For more information about the Execute-Window-Close-Undisplay-Activelinks parameter, see Execute-Window-Close-Undisplay-Activelinks .

(Default) When the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration is set to False:

  • The Close Window and Un-display events are disabled in Developer Studio.
  • You cannot create new active links with Close Window and Un-display execution options.
  • If you select close Window and Un-display execution options for any existing active link, the options are displayed as selected and disabled.
  • You can modify active links for all options except Window and Un-display.

When the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration is set to True:

  • Mid Tier tries to run the active links with close Window and Un-display execution options. This might not work as expected in Google Chrome version 80 and later. However, this might work in other browsers.
  • The Close Window and Un-display events are not disabled in Developer Studio.
  • You can create new active links with Close Window and Un-display execution options.
  • The behavior of existing active links using Close Window and Un-display execution options does not change.

For information about the list of modified active links, see List of active links modified in 21.02 .

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