Report types

You can use Remedy Smart Reporting to create multiple report types, as described in the following video (2:20).

 https://youtu.be/21gDYXzcRMo

Use performance-based reports with predefined indicators to review team performance, system performance, and so on. Watch the following video (3:28) for an introduction to the out-of-the-box KPI reports:

 https://youtu.be/VM_hxDcdRWE

Remedy Smart Reporting offers the following out-of-the-box reports:

• Out-of-the-box-BMC-Change-Management-reports-and-dashboards
• Out-of-the-box-BMC-Knowledge-Management-reports-and-dashboard
• Out-of-the-box-BMC-Service-Desk-Incident-Management-reports-and-dashboards
• Out-of-the-box-BMC-Service-Desk-Problem-Management-reports-and-dashboard
• Out-of-the-box-BMC-Service-Level-Management-reports
• Out-of-the-box-BMC-Service-Request-Management-reports
• Out-of-the-box-Configuration-Management-reports-and-dashboard
• Out-of-the-box-Task-Management-report
• Out-of-the-box-BMC-Asset-Management-reports
• Out-of-the-box-Work-Order-Management-reports-and-dashboard
• Out-of-the-box-BMC-Data-Compliance-reports
• Out-of-the-box-BMC-Release-Management-reports
• Out-of-the-box-Service-Dashboard-for-monitoring-services

With the report writer, you can create custom reports. For more information, see Getting-started-with-creating-reports-and-charts. Additionally, Remedy Smart Reporting provides a drag-and-drop report builder that you can use to create simple and sophisticated analytical reports. For more information, see Creating-custom-reports-and-charts.