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This documentation supports the 19.11 version of Remedy Smart Reporting, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu of the documentation at IT Service Management Suite .

Report types

You can use Remedy Smart Reporting to create multiple report types, as described in the following video (2:20).

 https://youtu.be/21gDYXzcRMo

Use performance-based reports with predefined indicators to review team performance, system performance, and so on. Watch the following video (3:28) for an introduction to the out-of-the-box KPI reports:

 https://youtu.be/VM_hxDcdRWE

Remedy Smart Reporting offers the following out-of-the-box reports:


With the report writer, you can create custom reports. For more information, see Getting started with creating reports and charts. Additionally, Remedy Smart Reporting provides a drag-and-drop report builder that you can use to create simple and sophisticated analytical reports. For more information, see Creating custom reports and charts.


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