Report types

You can use Remedy Smart Reporting to create multiple report types, as described in the following video (2:20).

 https://youtu.be/21gDYXzcRMo

Use performance-based reports with predefined indicators to review team performance, system performance, and so on. Watch the following video (3:28) for an introduction to the out-of-the-box KPI reports:

 https://youtu.be/VM_hxDcdRWE

Remedy Smart Reporting offers the following out-of-the-box reports:

• Out-of-the-box BMC Change Management reports and dashboards
• Out-of-the-box BMC Knowledge Management reports and dashboard
• Out-of-the-box BMC Service Desk Incident Management reports and dashboards
• Out-of-the-box BMC Service Desk Problem Management reports and dashboard
• Out-of-the-box BMC Service Level Management reports
• Out-of-the-box BMC Service Request Management reports
• Out-of-the-box Configuration Management reports and dashboard
• Out-of-the-box Task Management report
• Out-of-the-box BMC Asset Management reports
• Out-of-the-box Work Order Management reports and dashboard
• Out-of-the-box BMC Data Compliance reports
• Out-of-the-box BMC Release Management reports
• Out-of-the-box Service Dashboard for monitoring services

With the report writer, you can create custom reports. For more information, see Getting started with creating reports and charts. Additionally, Remedy Smart Reporting provides a drag-and-drop report builder that you can use to create simple and sophisticated analytical reports. For more information, see Creating custom reports and charts.