This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.

The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go? Open link  

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Smart IT 22.1, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

Known and corrected issues

Support information

Downloading the installation files Open link

BMC Helix IT Service Management Deployment 22.1 release notes Open link

BMC Helix ITSM 22.1 release notes Open link


Date

Summary

Reference

April 17, 2024

22.1 enhancements and patches

August 11, 2023

Issues that were corrected by 22.1.07 patch and issues that remain open

Updates available in 22.1 patch 7:Get real-time insights into service models from Asset console

22.1 enhancements and patches

July 5, 2023

Issues that were corrected by 22.1.06 patch and issues that remain open

Patch 6 for version 22.1 is available for on-premises customers.

22.1 enhancements and patches

June 7, 2023

Issues that were corrected by 22.1.06 patch and issues that remain open

Updates available in 22.1 patch 6:

  • Edit an outage directly from a ticket
  • Consent for data collection
  • Asset console with comprehensive filtering and configuration options

22.1 enhancements and patches

March 24, 2023

Issues that were corrected by 22.1.05 patch and issues that remain open

Updates available in 22.1 patch 5:

  • Approve or reject a change request with fewer clicks
  • Ability to set locale and time zone preference in AR System User Preference
  • Automatically create a Digital Workplace Catalog request from a BMC Helix ITSM fulfillment ticket

22.1 enhancements and patches

January 13, 2023

22.1 enhancements and patches

November 2, 2022

22.1 enhancements and patches

October 10, 2022

22.1 enhancements and patches

September 2, 2022

Issues that were corrected by 22.1.01 patch and issues that remain open

Updates available in 22.1 patch 1:

  • Display improvements of the Smart IT UI on mobile web browsers

22.1 enhancements and patches

July 29, 2022

Enhancements available in this release:

  • Identify quickly if a BMC Helix Digital Workplace request creates a ticket

  • BMC Helix ITSM extends Canadian language support

22.1 enhancements and patches

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